MiCollab

Increase efficiency and productivity in your business by providing employees with full call control capabilities and access to real-time rich presence information for fast call handling.

Take advantage of advanced queue and call handling, powerful directory search, up-to-date presence, activity status of all contacts, messaging, and call recording.

InAttend supports multiple communications server environments through open standards (SIP, LDAP, SMTP) including both on-site and cloud-based deployments.

Attendant queues can be configured and adapted to suit the way you work. The queues can be configured with different queue prompts and redirect destinations for overflow or no-answer. The app gives you a modern overview of number of calls per queue where long queue times are highlighted.

InAttend is available as a standalone attendant app or integrated with the Mitel CMG database to enable access to real-time rich presence information, line state, and calendar status for fast and efficient call management.

Improve productivity and efficiency and cater to your attendants and agents with a solution that handles high call volumes in medium and large enterprises. The Mitel attendant can work from any location to answer, search, park, bypass intrusion, or transfer calls using predefined shortcut keys or mouse-activated controls.

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