Administration for MiVoice Business
Benefits Of InAttend
The Flexible Choice for Excellent Customer Service
Increase efficiency and productivity in your business by providing employees with full call control capabilities and access to real-time rich presence information for fast call handling.
Powerful Call Handling
Take advantage of advanced queue and call handling, powerful directory search, up-to-date presence, activity status of all contacts, messaging, and call recording.
Call Manager Agnostic
InAttend supports multiple communications server environments through open standards (SIP, LDAP, SMTP) including both on-site and cloud-based deployments.
Efficient Queue Handling
Attendant queues can be configured and adapted to suit the way you work. The queues can be configured with different queue prompts and redirect destinations for overflow or no-answer. The app gives you a modern overview of number of calls per queue where long queue times are highlighted.
Powerful Directory Functionality
InAttend is available as a standalone attendant app or integrated with the Mitel CMG database to enable access to real-time rich presence information, line state, and calendar status for fast and efficient call management.
Improved Productivity
Improve productivity and efficiency and cater to your attendants and agents with a solution that handles high call volumes in medium and large enterprises. The Mitel attendant can work from any location to answer, search, park, bypass intrusion, or transfer calls using predefined shortcut keys or mouse-activated controls.
Scalable Attendant Solution for Growing Organizations
Give your business a powerful SIP-based attendant solution that supports you with call and queue handling, contact search options, calendar integration, presence information, line state, and activity status. Mitel InAttend is available as a standalone attendant application or integrated within the Mitel CMG Suite.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features
- Managing internal and external calls
- Simple contact search from multiple enterprise directories
- MS Teams add-in
- Make calls within Office 365, MS Team, or Google contacts
- Available via CloudLink
- Standalone app or coupled with MiCollab
- CTI mode with your deskphone or softphone
- Answer or make a call by search, copy/paste, drag-and-drop, hyperlinks, within contact cards, etc.
- Enquiry and conference calls
- CRM pop-up dialer
Works Well With
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