• People collaborating on a table
    Customer Experience

    How to Unlock Better CX through the Right Employee Experiences

    What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever!
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  • How to Unlock Better CX through the Right Employee Experiences header
    Customer Experience

    How to Unlock Better CX through the Right Employee Experiences

    What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever!
    Read more
  • Software Assurance for Unified Communications | Customer Use Cases
    Expert Insights

    Software Assurance for Unified Communications | Customer Use Cases

    In the first part of my software assurance (SWA) conversation with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions, we busted SWA myths and shared best practices for organizations using unified communications.
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  • How to Set the Gold Standard for a Contactless Guest Experience header
    Customer Experience

    How to Set the Gold Standard for a Contactless Guest Experience

    The demand for a more hands-free environment has become increasingly prevalent as we reassess what it means to interact with each other in an ever-increasing digital world. A contactless world was always on the horizon across various industries. The pandemic just accelerated the demand.
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    Customer Experience

    The Top 4 Reasons Hotels Should Invest in the Guest Experience Now

    The hospitality industry suffered more than most at the height of the pandemic, forcing hotels to re-examine priorities as the world shifted into a new normal. Because so many people have taken the time to consider what’s most important to them, travel has become more than just an escape from day-to-day life. A place to sleep isn’t enough. Today’s travelers seek experiences that make them feel connected at every step of their journey.
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  • Software Assurance for Unified Communications
    Expert Insights

    Software Assurance for Unified Communications | Busting Myths

    I had the opportunity to hold eye-opening conversations with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions. They are reputed independent consultants who know the business communications industry inside-out and have customers in almost every business area.
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  • Mitel MS teams Integrations header
    Application Integrations

    Mitel Puts the “I” in Teams with Telephony Integration

    One of the most startling statistics to emerge from the COVID-19 pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, Microsoft Teams use grew by 894%. That’s more than Zoom, in case you were wondering. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. Microsoft Teams has become the de facto communications platform for over one million organizations in just a few years.
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  • 8 Business Communications Resolutions for a Successful 2023 header
    Communications & Collaboration

    8 Business Communications Resolutions for a Successful 2023

    ‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations
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  • Mitel Returnship Blog header
    Communications & Collaboration

    The Rise of Returnships: How to Get the Most Out of Returning Workers

    Kids. Health issues. Caring for an elderly parent. These are just some reasons employees might take an extended break from work. The pandemic, however, caused a surge in people exiting the workforce.
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