Knowing about an issue means you can decrease potential impact before it becomes a problem.
Today’s businesses need to stay ahead of interruptions, whether through simple alerts or full-blown incident management. OpenScape Alarm Response streamlines and automates processes during unusual events, reducing risk and making your organization and staff more proactive.
Offered in two variations – OpenScape Alarm Response Pro and OpenScape Alarm Response Eco – we provide the alerting, information and automation solution that makes the difference in challenging times.
OpenScape Alarm Response
Benefits of OpenScape Alarm Response
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Designed for All Verticals
OpenScape Alarm Response increases customer and staff satisfaction, facilitates economic success, and enhances compliance with rules and regulations in various vertical spaces, such as public service and education, healthcare, energy, manufacturing, transportation, and more.
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Integration in Heterogeneous Infrastructures
Take advantage of real-time alarming and communication across multiple channels (voice, text, email), enabling effective and well organized coordination between team members during critical situations.
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Security & Reliability
Designed to be reliable under critical conditions, OScAR ensures that all communications are secure, maintaining the integrity and confidentiality of alarm data and responses.
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Flexibility and Scalability
Designed to meet the needs of both small and large organizations, OScAR offers flexibility to integrate with many existing communication and alarm systems.
Is this product right for you?
Find the ideal product for your needs, or request a demo from one of our experts.
OpenScape Alarm Response Professional
With versatile functionalities for optimizing communication in critical business processes. OScAR-Pro offers sophisticated scenarios for information distribution and alerting in connection with emergency calls or incidents. Through efficient automation, OScAR-Pro guarantees highly available crisis communication in various technical environments. Maximum flexibility and functionality optimize the workflows of mobile employees through robust availability management in combination with communication platforms and end devices.
OpenScape Alarm Response Economy
OScAR Economy is a compact high-performance with alarm server designed for standardized alerting tasks. Depending on the performance requirements, OScAR-Eco can be implemented on the OScAR-100 or OScAR-200 hardware platforms making it perfect to serve the needs of many small and medium-sized businesses and organizations. With the help of its easy-to-use, browser-based user interface, it provides an intuitive and convenient administration of broadcast processes and conferences that are connected from broadcasts. OScAR-Eco is the ideal solution for a wide variety of applications, from hospitals, nursing homes, and the industrial sector to hotels, public administration, and many other industries.
VERSATILITY FOR CRITICAL COMMUNICATIONS
OpenScape Alarm Response can be easily linked with other solutions to better serve customers
OpenScape Critical Event Management
Critical Event Management provides answers to critical customer challenges, helps to accelerate the customers digital transformation journey, improves our customers’ operational efficiency, reduces time to resolution and enhances employee and customer experience. Combined with OpenScape Alarm Response, it provides extensive alarming functionalities to mitigate critical situations.
OpenScape Xpert
Combined with Critical Event Management, OpenScape Xpert takes secure multi-channel conferencing and calling to a new level. Available as a hardware device or soft client for touch screen computers, it allows operators to manage several conferences simultaneously at the touch of a finger and seamlessly manage emergency response on different devices and channels.
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Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features OScAR-Eco
- Designed for small and medium sized organizations or sites
- Instigate broadcasts to multiple people and devices Instantly
- Utilizes positioning data when provided
- Seamless integration with all OpenScape Voice platforms
- Integrates with all SIP vendor switches
- Able to operate in standalone capacity
- Fully auditable logs
- Up to 50 defined workflows per unit
Features OScAR-Pro
- All the features of the Eco
- Alarming based on a variety of software and hardware triggers
- Bringing the right people together instantaneously
- Mass notification and Announcements
- Securing your staff
- Fully standalone
- Also deeply integrates in our platforms to deliver integrated solutions via secure or unsecure VoIP/LAN
- Designed for high availability
- Unlimited workflows (subject to configuration)
- Dedicated Mobile App
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