Mitel Workflow Studio

Workflow Studio accelerates innovation by enabling custom GenAI-powered workflows that enhance customer engagement and team collaboration. Through GenAI plugins, partner APIs, and Mitel’s API framework, organizations can implement AI-driven solutions – like guest info lines, automated help desks, language translation, and knowledge summarization – tailored to specific industries. It also reduces the workload on staff by automating routine tasks and common inquiries.

Workflow Studio enables organizations to quickly build communication workflows, integrate with business processes, enhance and automate customer engagement through timely, personalized interactions. It also streamlines back-office operations, improves resource management, and reduces downtime with better incident response. Automated reports and analytics provide real-time insights without manual effort.

Workflow Studio can unlock new business opportunities and accelerate growth with a easy-to-use visual designer tool that enhances agility, allows customers to quickly respond to fast changing market trends and drive better customer experiences. With a low-code / no-code platform and various pre-built integrations implementation is fast, onboarding simple and operational efficiency quickly achieved.

Enhance your customers' journeys with new GenAI-powered capabilities, including Auto Attendant, Call Routing, and Knowledge Simplification, delivering next-generation experiences such as Guest Information Lines, Self-Service Help Desks, and advanced Appointment Scheduling.