• 3 Reasons Why Contact Centers Still Prefer On-Prem
    Customer Experience

    Why Do Contact Centers Still Prefer On-Prem?

    I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture.
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  • The Top 3 Traits Every Successful Customer Experience Team Needs to Have

    The Top 3 Traits Every Successful Customer Experience Team Needs to Have

    These days it takes as much (if not more) effort to keep an existing customer as it does to gain a new one. About half of customers report they would switch to a different brand after just one negative customer service interaction, according to findings from Zendesk.
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  • photo-en-blog-how-to-improve-the-healthcare-patient-guest-experience
    Customer Experience

    How to Improve the Healthcare Patient Experience

    While a healthcare facility’s chief concern is providing quality medical care, a patient’s guest experience extends beyond purely medical concerns.
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  • Experts Reveal Customer Experience Trends For 2023
    Customer Experience

    Experts Reveal Customer Experience Trends For 2023

    In the 20th century, customers had far more limited choices than now. You could shop at the hardware store on the corner or the one miles down the road — provided you were in a big enough city to support two hardware stores.
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  • Top 3 Ways to Build Trust with Digital-First Consumers header
    Customer Experience

    Top 3 Ways to Build Trust with Digital-First Consumers

    The modern consumer is a digital one. While it’s true people are returning to physical stores and offices, most continue to rely on digital channels as the first point of interaction (and some have made a permanent shift to digital in post-pandemic).
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  • How ChatGPT Can Enhance the Customer Experience header
    Digital Transformation

    Generating a Personal Touch? How ChatGPT Can Enhance the Customer Experience

    Sally is the front desk manager at a local hotel. The front desk handset has been dropping calls. She reaches out to the telephony provider’s contact center to see if they can help.
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  • Powering Up Partners with New Program Features and Rewards header
    Partners

    Powering Up Partners with New Program Features and Rewards

    At Mitel, we value our relationships with our channel partners. That’s why we’re dedicated to ensuring our Global Partner Program evolves alongside our communications technology.
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  • How to make mtgs fun 2000 x 750
    Enterprise Communications

    How to Make Virtual Meetings Fun for Remote Teams

    In our current workforce remote workers and virtual events/meetings are on the rise.
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  • Voice-Call-Quality-Troubleshooting-Guide
    Reliability Redundancy

    4 Tips for Better Voice Network Call Quality Troubleshooting

    4 Tips for Better Voice Network Call Quality Troubleshooting
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