• The Top 3 Ways AI Is Transforming Financial Services Organizations
    Digital Transformation

    The Top 3 Ways AI Is Transforming Financial Services Organizations

    Just as quickly as artificial intelligence (AI) and machine learning (ML) are advancing, the banking, financial services, and insurance industry (BFSI) is leveraging the technology to increase efficiency, minimize risk, and improve the customer experience. Fifty-eight percent of financial leaders believe AI is vital to their company’s future success – a 49% increase from 2022, according to the 2023 State of AI in Financial Services.
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  • Mitel Administration and the Evolution of User Management
    Product News

    Simplifying Operations: Mitel Administration and the Evolution of User Management

    As the old saying claims, “Simplicity is the ultimate sophistication.” It is also the driving force for developing our new Administration for the MiVoice Business portal, building on our cloud-based administration framework, and simplifying the execution of day-to-day user management functions.
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  • How Communications Solutions Improve Healthcare Customer Service_header
    Industries

    How Communications Solutions Improve Healthcare Customer Service

    Healthcare providers are vital to our society’s well-being, a role only highlighted by the COVID-19 pandemic.
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  • ID Phot M Van Dyke 006 square
    Expert Insights

    Mitel Expert Spotlight: Murray Van Dyke on Public Sector Procurement, School Safety, and Listening to Customers

    What's the first thing that pops into your mind when considering selling in the public sector? Perhaps you think of how your state government or local city buys the technology they need to keep things running.
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  • Mitel Voice Assist header
    Product News

    Your Virtual Receptionist is Mitel Voice Assist

    Working in a small business or any lean organization can feel like being a midfielder on a soccer team. Sometimes you’re on offense making sales, sometimes on defense handling customer issues, and there’s often much running around in between. But it doesn’t have to be this way. If excellent customer service is your goal, Mitel is stepping up with the assist: our new Voice Assist solution.
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  • disabilities blog header
    Culture

    Beyond Accommodations: Helping Employees with Disabilities Thrive at Work

    The upsides of remote and hybrid work are a familiar refrain. Employees have come to enjoy the familiar environments, flexible schedules, and minimal commutes that come with clocking in from home at least a few days a week. But for many people with disabilities, these conditions aren’t just perks – they make succeeding in their chosen career much more accessible than traditional office arrangements.
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  • MiCollab Update 97 SP1 headerv2
    Product News

    MiCollab Update 9.7 SP1: Simplifying the UC Experience

    Unified communications. If you pardon the telephony pun, it has a nice ring. The trouble is that unified communications (UC) usually means that a vendor has unified their communications products into a single solution; customers might only use some of the communications solutions offered.
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  • Improving Financial Services CX with Data and Insights
    Customer Experience

    The Power of Personalization: Improving Financial Services CX with Data and Insights

    Today’s financial institutions must deliver powerful customer experiences (CX) to stand out from a market saturated with retail banking apps and fintech startups. Modern financial services clients are no longer satisfied with generic offers and mass marketing – they expect hyper-personalized recommendations tailored to their unique needs.
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  • Cloud9 blog
    Cloud Migration

    How to Choose the Right Cloud For Your Organization

    In technology, many people assume the cloud is the cloud. After all, by definition, Unified Communications as a Service (UCaaS) is a unified telecommunications system based in the cloud. Make or take a call, send a text, and start a video chat or webinar; those words and images are hosted in the cloud.
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