- Healthcare
- North America
Cape Medical Supply
Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.
At A Glance
Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. Cape Medical Supply partners with healthcare organizations to deliver consistently high patient satisfaction scores and a seamless medical experience for their patients.
With an old phone system lacking features to meet its needs, Cape Medical Supply decided to start over with a new solution. An outside consultant began the information-gathering phase with a 100-point questionnaire. Based on that input, the field of contenders was narrowed down to five providers. Mitel’s MiCloud Connect Contact Center offered extensive reporting tools and the ability to integrate email and chat into the agent’s queue system. After a multi-month process, Cape Medical chose MiCloud Connect.
“We absolutely made the right decision going with MiCloud Connect.”
- Gary Sheehan, CEO, Cape Medical Supply
Goals
- Needed key features to meet customer expectations
- Scalability and upgradability were important to protect its investment
- Existing cloud-based solutions for business, electronic medical records and CRM applications
Results
- Successful transition from on-site to cloud phone system
- Mobile apps for remote workers
- Better insight into performance