- Healthcare
- North America
- Midsize
- Premise
Community Physicians Group
With nine clinics covering 900 square miles, Community Physicians group relied on its communications system to deliver a high level of patient care and comply with various health measures. Their legacy system system required a monthly service premium and
truck roll every time the group needed to troubleshoot. With a new clinic in the works, they decided it was time for an upgrade.
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At a Glance
“You have customer service, ease of use, and a very competitive price point," said IT Director Neal Holt. "And then included are features like softphones and tools to set up all the bells and whistles. If I ever move on to another facility, and have to replace the telephony system, there’s no question that Mitel will be my number-one choice.”
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Goals
- Deploy a communications system with 24/7 uptime
- Get greater control over reliability
- Improve management and monitoring capabilities
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Results
- Significant cost savings
- Ability to work remotely via softphone features
- Ease of maintenance, intuitive user interface
- Self-service options for inbound patient calls
- After-hours forwarding to TelMed
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