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IQuest
Perth-based iQuest is one of Australia’s leading business technology specialists, delivering highly-tailored solutions to clients spanning industries including financial services and healthcare. Originating as the IT department within an established stockbroking firm before being spun out, iQuest boasts a small, agile team of expert professionals with a genuine devotion to speed, reliability and ultimately business success.
At a Glance
iQuest deployed Mitel’s MiCloud Connect telephony system enabling all staff, including in-field support engineers, to quickly, seamlessly connect with customers – and each other – regardless of location, device or time zone, ensuring the company maintained its reputation for outstanding service and support.
“As a company that prides itself on delivering innovative technology solutions with world-class support to our customers, it’s essential that we have a communications system that facilitates immediate and reliable connections with our specialist teams, especially during critical times,” said Pietro Bertolini, General Manager Corporate IT Solutions with iQuest.
Goals
- Maintain a reputation as a leading innovator of business technology solutions backed by uncompromising service and support
- Reduce drops-outs and other communications problems
- Ensure seamlessly connection between staff and customers regardless of location, device or time zone
Results
- iQuest now boasts a telephony system with zero drops-outs and perfect clarity
- Softphone capabilities enable the business to configure all calls however it wants
- Powerful and flexible mobility features allow anyone to work effectively from anywhere
- Phone system is backed by unprecedented redundancy and industry-best support