• Call Center Mental Health1
    Remote Working

    Remote Work Stressing You Out? Tips for Mental Wellness

    Burnout, stress, anxiety, ennui, fatigue – whatever you call it, odds are you’ve experienced some form of mental distress at work over the past year.
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  • Mitel Education Technology EdTech header
    Communications & Collaboration

    Lessons in a Hybrid World: COVID and the Evolution of EdTech

    Teachers have a unique ability to go above and beyond – from spending extra hours after school helping students understand tricky subjects to organizing extracurricular activities and offering encouraging words, teachers always rise to the occasion.
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  • Bob Baddeley Mitel User Group MUG header1
    Customer Success

    Q&A with the Mitel User Group's Bob Baddeley

    Mitel’s key strategic pillar is to support our customers and partners during their communications journeys.
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  • The-8-Most-Important-Call-Center-Trends-to-Watch-in-2017
    Customer Success

    The 9 Most Important Call Center Trends of 2022

    We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.
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  • Blog-Header-EmergencyComPlan
    Communications & Collaboration

    CloudLink: The Better Way to Deliver the Next Generation of Communications Innovation

    In today’s digital world, virtually every business is under pressure to accelerate their speed of innovation.
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  • How Mitel helps Partners get ahead with CLM
    Partners

    How Mitel helps Partners get ahead with CLM

    What is the customer lifecycle management secret sauce? In this Making Connections podcast, host Glenn Robertson spoke with Maribel Lopez of Lopez Research about how COVID pushed the digital adoption timeline forward and how Mitel’s focus on UC and customer and employee experiences can help channel partners elevate their business outcomes in 2022.
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  • Blog 6 Customer Experience 2000 x 750
    Customer Experience

    Live and Digital: The Blended Customer Experience of the Future

    There’s no question that the customer experience (CX) has undergone a sudden, dramatic shift in the past few years.
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  • photo en Four Vectors of Innovation Will Fuel Mitel Customer Growth and Competitive Advantage
    Communications & Collaboration

    Four Vectors of Innovation Will Fuel Mitel Customer Growth and Competitive Advantage

    When you’re competing in a dynamic and high-growth industry like Unified Communications, the ability to deliver ongoing innovation is table stakes.
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  • Contententryphotovoip5
    Remote Working

    Hybrid Work: Good for the Goose and Good for the Gander

    When working from home stopped being an occasional opportunity and became an everyday necessity because of the COVID-19 pandemic, some people were overjoyed.
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