Phone Systems and Communications Solutions for Credit Unions

Elevate Client and Employee Experiences to New Heights
Digital Transformation on Your Terms

Retain and Attract Members
Mitel’s omnichannel CX solutions improve First-Contact Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Scores (NPS) by removing friction from the member journey and improving the digital experience. Members can interact with you on their preferred channel (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) in both self-service and human-assisted service modes.

Increase Profitability
Steer routine customer interactions to low-cost, AI-powered, self-service virtual assistants and allow human agents to deliver more personalized client care. Reduce operating costs and improve margins with flexible deployment and payment options from Mitel that allow you to choose the most cost-effective option for your credit union.

Integration
Regardless of where you are on your digital transformation journey, Mitel’s Financial Services Solutions’ open APIs allow you to integrate seamlessly with your FinTech partners through an extensive Developer Program for custom applications and integrations. You can Improve identity management with speech biometrics, mitigate fraud risk with Mitel Speech Analytics, and more.
Flexible, Reliable, and Easy to Use
Our team is ready to help you find the solution that’s right for you.
Credit Unions Trust Mitel
Solutions for Every Aspect of Your Business
Regardless of where your employees work (branch, head office, contact center, home) and which department they work in (Accounts, Loans, Investments, Cards, Mobile/Online, Services), Mitel has the desk phones, mobile devices, voice/messaging/video apps, contact center solutions, compliance recording tools, and emergency notification applications they need to be effective, productive, and engaged.

Elevate Customer Satisfaction
According to the 2022 American Customer Satisfaction Index, Credit Union CSAT scores dropped from a high of 87 in 2011 to a low of 75 in 2022. Mitel’s suite of customer experience management and workforce optimization solutions can provide your clients with automated self-service as well as personalized, human-assisted services that increase CSAT scores by removing friction from the customer experience.


MiVoice Business
Take advantage of an exceptionally feature-rich unified communications platform that can be deployed on-premise, in the private/public cloud, or in a hybrid model with desk phones and soft phone options for employees working in the main office, branches, contact center, or remotely from home.

MiContact Center Business
Get everything you need to operate a world-class customer experience center including built-in workflow designer, speech IVR, AI-powered voice/chatbots and agent assist, historical reporting, and real-time dashboards.

Mitel Workforce Optimization
Empower your employees with interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions that are proven to increase both the efficiency of your organization and the quality of your customer experience.
Case Studies

TruStone Financial Federal Credit Union
TruStone's central mission is to create exceptional financial experiences for its members.

Spokane Teachers Credit Union
Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiencies for STCU.

Libro Credit Union
Libro Credit Union worked with Mitel to overhaul its communications solutions.