Mitel Voice Assist
Mitel Voice Assist is endorsed by experts
Benefits of Mitel Voice Assist
Enhanced customer experience
Mitel Voice Assist is an intelligent auto attendant system that allows a large base of Mitel users to provide a premium customer experience, increasing the quality and speed of the service their customers receive.
Real-time human-like interactions
Mitel Voice Assist enables real-time human-like interactions with your customers. Text-to-speech functionality converts text to a voice message, and plays it to the caller in the selected language and voice option; while speech recognition functionality identifies the words spoken by the caller and reacts to those.
Full adaptability to your business
Mitel Voice Asist templates help you to easily adapt the smart auto attendant system to your specific business needs: endpoint ringing, schedule activity, dial-by-name, greetings, hang-up call, check business hours, language, and more; but you can always create your own workflow from scratch!
Optimize your human capital
You can now remove phone reception from the large to-do list of your people, allowing them to allocate their time to other added-value activities, while not compromising the customer experience.
Ready to use
Mitel Voice Assist is a CloudLink solution developed to enhance a seamless integration with Mitel platforms and a smooth and short deployment. You can enjoy Mitel Voice Assist with your existing platform, applications and devices.
An ecosystem of applications
As a CloudLink application, Mitel Voice Assist could be integrated with other apps, off-the-shelf or bespoke, to further adapt all your Unified Communications and Collaboration tools to your business needs.
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Mitel Voice Assist features a smart and efficient auto attendant
Enhanced customer experience
Improve the experience of your customers, with a superior first impression when they call in. Virtual receptionists, so far affordable only to large organizations, is now an option for those organizations which don’t require a formal contact center, but that have inbound call traffic to manage.
Optimize your assets
Mitel Voice Assist brings new functionalities to your Mitel systems without recurring to external providers, upgrading to contact center solutions, or acquiring additional hardware. It also helps to optimize the human capital, dedicating the time for phone reception to other important tasks.
Easy deployment
Mitel Voice Assist is a CloudLink application designed to be the perfect companion of selected Mitel platforms, with quick and smooth implementation, and seamless integration: ready-to-use templates, flexible greetings, simple dial-by-name, localization support and many other features.
Google Places integration
Google Places integration with Mitel Voice Assist allows businesses to validate their open hours against what they have publicly configured under their Google account.
After configuring Google Places, system administrators need not program their business hours within the Schedule Activity separately.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features
- Auto attendant capabilities
- Transfer to any destination on host platform and / or external
- Multi-lingual support
- Simple dial-by name auto-attendant options
- Localization / globalization support of primary interfaces
- Quick on-boarding
- Ready to use templates
- Simple interfaces to make changes on the fly
- Text-to-Speech and Speech Rec built into standard greeting and dial-menu options
- New! Now with Google Places integration
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