City of Hasselt

The City of Hasselt in Belgium had historically operated the government offices and the social welfare departments as separate entities. They decided to build a brand new City Hall, to amalgamate the Municipality (Government) and Public Centre for Social Welfare (OCMW) into one new, modern building and to operate as one centralized organisation.

• The City of Hasselt’s government offices and social welfare department merged to become one centralised organisation. The main objective of the collaboration was to provide better customer service for the citizens of Hasselt, which also meant integrating and centralizing their communications.

• A better customer and user experience through feature-rich communications like real-time collaboration
• Enhanced productivity using a single, unified service for collaboration, conferencing and messaging
• Better customer satisfaction due to more reliable contact center technology
• Improved business processes from internal reporting capabilities