- Transport and Travel
- UK
- Midsize
- Cloud
Abbey Cars
Abbey Cars is one of Greater London’s most experienced and professional minicab companies, with over 20 years in the business. The company offers its services to personal and business travelers and greatly supports travel-led technology to enhance customer service delivery.
At a Glance
Abbey Cars completely overhauled its communications infrastructure with the help of the Unify OpenScape Business platform. OpenScape Business enables Abbey Cars to centralize all telephony for its five disparate branches, allowing its team to be more dynamic than ever– thereby enhancing customer service and resilience.
Goals
As the business grew steadily, Abbey Cars opened multiple sites, each with its telephony structure. The company wished to ensure continued growth and excellent service and provide staff with the benefits of mobile working. It needed a state-of-the-art, cost-effective communications solution to replace its rudimentary, inflexible, and disparate telephony infrastructure.
Results
Working closely with their long-term partner, Abbey Cars selected OpenScape Business. The solution enables Abbey Cars to take greater control of its day-to-day operations, administration, and telephony infrastructure configuration.
OpenScape Business integrates CRM and provides the company with cutting-edge unified communications (UC) functionality in a single, affordable, and manageable platform. Implementing the solution was quick and easy, with the local partner setting up the solution across all five existing sites in less than four months.
OpenScape Business, hosted in a private cloud infrastructure, ensures control and critical information remain with Abbey Cars. The state-of-the-art solution offers voice recording, mail and messaging service, mobility, multimedia contact center, and presence functionality.
The platform provides the perfect system to decrease costs and eliminate Abbey Cars’ reliance on an antiquated, clunky, on-site call system. It ensures fixed monthly fees and allows Abbey Cars to retain hardware infrastructure without expensive headset upgrades.
OpenScape Business also enables greater reliability and flexibility in Abbey Cars’ telephony system. It allows professionals to remotely modify call routing and allocate resources across different sites, improving teamwork and better customer service.
Abbey Cars now has a powerful, all-in-one solution that brings the benefits of cloud-driven UC into its business.
As Abbey Cars continues to grow, we’re constantly looking for better ways to use our resources while ensuring we provide the best customer service. The Unify OpenScape Business Solution has boosted our customer service to new heights. With proper integrated call routing in place, calls can now be transferred to anyone in our organization, across multiple sites, quickly and easily.
Andy Nutt, General Manager, Abbey Cars
