Product News
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Product NewsRead moreMiCollab Update 9.7 SP1: Simplifying the UC Experience
Unified communications. If you pardon the telephony pun, it has a nice ring. The trouble is that unified communications (UC) usually means that a vendor has unified their communications products into a single solution; customers might only use some of the communications solutions offered. -
IndustriesRead moreUnlocking Hospitality’s Customer Experience Journey
If you work in the travel industry, your customers aren’t the only ones going somewhere. Your business is also on a journey: a customer experience (CX) journey that follows your customers from their first interaction with your brand to their destination and beyond. -
IndustriesRead moreWhy Are Hotels Home to Some of the Most Serious Cyberattacks?
The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware. -
IndustriesRead moreBuild a Safer, Connected K-12 School Community with Mitel Revolution
This is the third blog in our education series. The first two blogs focused on how Mitel solutions increase staff productivity and agility and empower teachers to enhance the learning experience. This blog will focus on how the same Mitel solution investment provides a cost-effective, flexible foundation for increasing school safety and strengthening district-wide communities of students, parents, and employees. -
Product NewsRead moreExceptional Softphone Voice Quality Is Critical for Hybrid Work
In our current ‘work from anywhere world,’ a good chunk of the population has come to rely on softphones to stay connected. Recently we explained that proactive performance monitoring is a no-brainer in sophisticated and high-performance unified communications environments. This also means delivering the best Voice Quality (VQ) possible has never been more critical. -
IndustriesRead moreTransforming Bank Branch and Office Networks with Mitel
To compete effectively with financial technology companies, or fintechs, banks and credit unions are transforming their two most powerful customer engagement resources: contact centers and branch and office networks. -
IndustriesRead moreImprove the K-12 Teaching Experience with Mitel Unified Communications Solutions
This is the second blog in a series about the communications challenges in K-12 school districts and Mitel’s unified communications solutions to those challenges. The first blog focused on enabling efficient communications and staff agility across a school district. This blog will focus on how that investment can improve the teaching and learning experience. -
IndustriesRead moreHow to Solve K-12 Staffing Challenges with Mitel Unified Communications Solutions
K-12 school districts are more than educational institutions. They are also creators of communities. Each school connects its surrounding neighborhoods. And when individual schools combine to become a single, unified school district, they join an entire town or city. -
IndustriesRead moreTransforming the Banking Customer and Employee Experiences with Mitel
Agile, innovative financial technology companies, or fintechs, are disrupting the competitive landscape for banks and credit unions by offering new digital gateways to banking, payments, credit, and investing services. Because they were ‘born digital,’ fintechs are data–driven and excel in delivering convenient, easy–to–use services. They exploit technology to their advantage, offering 24/7 availability, instant video meetings, and informed responses to recent customer behavior. And because fintechs don’t need branch networks to sell and distribute their services, they can offer aggressive rates and low prices while retaining good margins. -
Product NewsRead moreAnother Softphone Security Breach Shows the Importance of Software Assurance
As·sur·rance - a positive declaration intended to give confidence, a promise.
Software maintenance and updates, often called software assurance, aren’t what most companies think about. And yet, when companies fail to realize the importance of software assurance, big problems can occur, like last week’s softphone security breach that affected millions of people.