Industries
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IndustriesRead moreWhy Are Hotels Home to Some of the Most Serious Cyberattacks?
The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware. -
IndustriesRead moreMitel Financial Services Partner Specialization 2023
Financial institutions face many challenges in today’s fast-paced and digitally-driven economy. Cybersecurity, data management, compliance, seamless integration, and evolving customer expectations are among the top concerns. Customers demand personalized, convenient, and seamless experiences across various channels. Addressing these challenges requires financial institutions to be agile, innovative, and forward-thinking. They must embrace emerging technologies, collaborate with industry experts, and continuously invest to stay competitive, secure, and compliant. -
Customer ExperienceRead moreHow Tech Navigates Hospitality’s 'Help Gap'
As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them. -
IndustriesRead moreMitel Healthcare Partner Specialization 2023
At Mitel, we are committed to improving healthcare outcomes. As a HIMSS conference attendee in the US, we conversed with healthcare providers to understand their current issues. This helps us identify how technology can help overcome their challenges. We learned that providing basic communication technology to their staff is no longer enough, but that healthcare providers need solutions that address new and legacy issues. -
Expert InsightsRead moreOn-Premises and Hybrid UC Benefits for Education, Hospitality, and Retail
On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution. -
Customer ExperienceRead more9 Tips for Creating Omnichannel Financial Experiences Customers Can Bank On
Today’s financial transactions look vastly different than they did five years ago. Banks, insurers, and other institutions are closing their physical locations and pivoting to online services. Fewer customers are engaging in person with bank tellers or insurance advisors. Instead, they use financial technology (fintech) apps to manage their money. -
IndustriesRead moreThe Crash of Cash: The Post-Pandemic Rise of Digital Financial Services
When did you last withdraw cash from an ATM or fill out a deposit slip at your local bank?
In contrast, have you recently hit the pay button in an app or tapped your phone’s digital wallet at a kiosk? -
IndustriesRead moreBuild a Safer, Connected K-12 School Community with Mitel Revolution
This is the third blog in our education series. The first two blogs focused on how Mitel solutions increase staff productivity and agility and empower teachers to enhance the learning experience. This blog will focus on how the same Mitel solution investment provides a cost-effective, flexible foundation for increasing school safety and strengthening district-wide communities of students, parents, and employees. -
IndustriesRead moreTransforming Bank Branch and Office Networks with Mitel
To compete effectively with financial technology companies, or fintechs, banks and credit unions are transforming their two most powerful customer engagement resources: contact centers and branch and office networks. -
Expert InsightsRead moreOn-Premises and Hosted Cloud Solutions for Healthcare and Financial Services
Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%) of financial services firms are deployed on-premises compared to 37.5% of healthcare organizations. An additional 22.6% of financial services firms use single-tenant private hosted cloud solutions, as do 12.5% in the healthcare vertical.