Industries
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Digital TransformationRead moreThe Top 3 Ways AI Is Transforming Financial Services Organizations
Just as quickly as artificial intelligence (AI) and machine learning (ML) are advancing, the banking, financial services, and insurance industry (BFSI) is leveraging the technology to increase efficiency, minimize risk, and improve the customer experience. Fifty-eight percent of financial leaders believe AI is vital to their company’s future success – a 49% increase from 2022, according to the 2023 State of AI in Financial Services. -
IndustriesRead moreHow Communications Solutions Improve Healthcare Customer Service
Healthcare providers are vital to our society’s well-being, a role only highlighted by the COVID-19 pandemic. -
Expert InsightsRead moreMitel Expert Spotlight: Murray Van Dyke on Public Sector Procurement, School Safety, and Listening to Customers
What's the first thing that pops into your mind when considering selling in the public sector? Perhaps you think of how your state government or local city buys the technology they need to keep things running. -
Customer ExperienceRead moreThe Power of Personalization: Improving Financial Services CX with Data and Insights
Today’s financial institutions must deliver powerful customer experiences (CX) to stand out from a market saturated with retail banking apps and fintech startups. Modern financial services clients are no longer satisfied with generic offers and mass marketing – they expect hyper-personalized recommendations tailored to their unique needs. -
IndustriesRead moreHow to Step Into The Future By Implementing a Hybrid Shopping Experience
The in-store shopping experience is here to stay. And while it’s true that about 75% of shoppers continue to have some in-store interaction, digital shopping is still on the rise. In 2022, US e-commerce sales were more than $1 trillion, a massive increase from previous years. -
IndustriesRead moremHealth Solutions for Small and Large Healthcare Organizations
In an increasingly digital world, healthcare organizations of all sizes must meet the ever-changing demands of today and tomorrow. Small and large medical facilities are incorporating mobile health technology (mHealth) to cut costs, increase revenue, and improve patient experiences and outcomes. Whether your practice does in-home or telehealth visits or your providers use their mobile devices to share patient information, you must ensure data security. Mobile healthcare solutions that are HIPAA-compliant and have standard controls can be used to address regulatory requirements, including privacy and anti-fraud measures. -
IndustriesRead moreUnlocking Hospitality’s Customer Experience Journey
If you work in the travel industry, your customers aren’t the only ones going somewhere. Your business is also on a journey: a customer experience (CX) journey that follows your customers from their first interaction with your brand to their destination and beyond. -
IndustriesRead moreImprove Patient Privacy with Secure Healthcare Communication Solutions
In the ever-changing and rapidly evolving world of healthcare, secure healthcare communication solutions are critical. Technology has changed how healthcare is delivered to patients, with in-home providers currently accessing patient records remotely and virtual visits becoming far more common. Beyond providing enhanced patient experiences, healthcare organizations incorporate technology to cut costs and increase operational efficiency. -
IndustriesRead moreGig Work Expands Across Industries – and UCC Technology Is a Rockstar
Freelance work isn’t new, but recently it hit the main stage as more workers and businesses embrace the gig economy. A whopping 36% of employed Americans identified as independent workers in 2022 – up from 27% in 2016. -
Customer ExperienceRead more8 Ways Financial Services Can Be More Innovative in CX
The pressures of the ongoing shift to a digital-first strategy force financial organizations to improve operational efficiency, reduce costs, and provide a best-in-class customer experience (CX).