Customer Experience
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Customer ExperienceRead moreEarn Insurance Customers for Life with Meaningful Customer Service Experiences
The adage that retaining current customers is more cost-effective than acquiring new ones has never been more critical than in today’s insurance industry. Faced with increasing competition, insurance companies must closely monitor existing customers’ needs to succeed in any market. -
Customer ExperienceRead moreWhy Consumers Need Digital Interactions to be More Human
Consumer expectations for business interactions have climbed to new heights. -
Customer ExperienceRead moreRevolutionize Customer Engagement with Mitel’s Interactive Account Planning Tool
In the ultra-competitive unified communications (UC) market, the landscape of products is increasingly nuanced, making it more difficult to differentiate portfolios and stand out to customers. Adding to the challenge, new and traditional competitors constantly impose themselves on customers with attractive new offers. -
Customer ExperienceRead moreProtect Insurance Customers and Data with Advanced Unified Communications Security
October was National Cybersecurity Awareness Month. While it’s great to have a month focused on raising awareness about the importance of reducing online risks, cybersecurity challenges don’t go away when the month ends. They are there all year, and they are constantly evolving. -
Customer ExperienceRead moreSimplify the Banking Experience to Earn Customers for Life
In the highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and negatively impact the bottom line. -
Customer ExperienceRead moreRevolutionizing the Guest Experience in Hospitality with Modern Communications Solutions
Kids are back in school, the days are getting shorter, and pumpkin lattes are hitting coffee shop counters – all signs another busy summer travel season is behind us. -
Customer ExperienceRead moreThe Power of Personalization: Improving Financial Services CX with Data and Insights
Today’s financial institutions must deliver powerful customer experiences (CX) to stand out from a market saturated with retail banking apps and fintech startups. Modern financial services clients are no longer satisfied with generic offers and mass marketing – they expect hyper-personalized recommendations tailored to their unique needs. -
Customer ExperienceRead more8 Ways Financial Services Can Be More Innovative in CX
The pressures of the ongoing shift to a digital-first strategy force financial organizations to improve operational efficiency, reduce costs, and provide a best-in-class customer experience (CX). -
Customer ExperienceRead moreHow Tech Navigates Hospitality’s 'Help Gap'
As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them. -
Customer ExperienceRead more9 Tips for Creating Omnichannel Financial Experiences Customers Can Bank On
Today’s financial transactions look vastly different than they did five years ago. Banks, insurers, and other institutions are closing their physical locations and pivoting to online services. Fewer customers are engaging in person with bank tellers or insurance advisors. Instead, they use financial technology (fintech) apps to manage their money.