Customer Experience
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Customer ExperienceRead moreHow to Improve the Healthcare Experience
While healthcare facilities' primary focus is quality care, the guest experience extends beyond medical interests. -
Communications & CollaborationRead moreHow Communications Solutions Improve Healthcare Patient and Resident Service
Healthcare providers are vital to our society’s well-being. As the population ages and the need for healthcare services continues to grow, hospitals, clinics, and elder-care facilities face greater demands and inquiries while facing staffing and resource shortages. -
Communications & CollaborationRead moreMitel CX: A New AI-Assisted Customer Experience Platform
Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success. -
Customer ExperienceRead more14 Ways How AI-Powered Contact Centers Are Transforming Customer Service
In today's fast-paced business world, customer service holds unprecedented significance. With customer expectations rising, delivering prompt and personalized service has become crucial in retaining a loyal customer base and staying competitive. -
Customer ExperienceRead moreFrom Cost Center to Revenue Generator: CX for Contact Centers
In today’s fast-paced world, time is money. This rings especially true in the contact center industry, where being put on hold leads to delays and frustration. -
Customer ExperienceRead moreLessons Learned in Communication Resilience
As many continue to experience the impact of the global CrowdStrike outage, such compelling events underscore a vital truth for enterprises: even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts. -
Customer ExperienceRead more3 Tips to Transform Your Contact Center Customer Experience
Contact centers are the unsung heroes of customer experience (CX), turning unhappy clients into brand advocates, gathering important audience data, and enhancing the company image. -
Customer ExperienceRead moreContact Center Customer Experience and the Rise of AI: Are All Bots the Same?
Listening is the most efficient way to gather information. As the fastest human sense with millisecond processing, it soundly beats out reading and parsing text. -
Customer ExperienceRead more10 Tech Trends Financial Organizations Need to Know in 2024
Not long ago, banks and community-based financial organizations, such as credit unions, were almost exclusively brick-and-mortar establishments. -
Customer ExperienceRead more3 Reasons You Can’t Afford to Let Your Communications System Fall Behind
We’ve all watched high-performance athletes lose a race by mere fractions of a second. It's compelling to watch whether the athlete is running on a track, racing down a ski hill, or skimming across a swimming pool.