- Governement
- UK
Milton Keynes Council
Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents. Adopting Mitel's telephony solution while integrating it with their online customer service platform, the council was able to take important steps toward virtualization.
At a Glance
Milton Keynes Council is a local government and education authority in Buckinghamshire, England. Providing a wide variety of services including social services, tax, libraries, waste collection/disposal and planning, a consistent and sustainable strategy is essential to keep these operations running smoothly. Seeking to maintain consistent and reliable customer service and information while adopting new technology, Milton Keynes Council had completed a virtual service project. The next step was to invest in virtual desktops, for further integration and flexibility. Working with Mitel, the council needed to ensure their telephony systems would flow smoothly with their online platforms and services.
Goal
- Provide consistent customer service and good quality information
- Use telephony more effectively across the organization
- Obtain more flexibility and home working capabilities
- Ensuring integration with online customer service platform
- Begin full virtualization of the Mitel infrastructure
Results
- Successful incorporation of the reliable Mitel platform for future improvements
- Adoption of solutions that provide the most value for customers and the council
- Completion of a virtual service project
- Integration of Mitel's and Microsoft's tools to function together
- Beginning the process of full virtualization with Mitel
"The council sees Mitel as the core of its communications infrastructure."
Martin Heaton Principal Communications Engineer Milton Keynes Council