• Mitel CX for Contact Centers
    Customer Experience

    From Cost Center to Revenue Generator: CX for Contact Centers

    In today’s fast-paced world, time is money. This rings especially true in the contact center industry, where being put on hold leads to delays and frustration.
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  • Future-Proof Communication with Mitel Interaction Recording Insights AI
    Application Integrations

    Future-Proof Communication with Mitel Interaction Recording Insights AI

    Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone.
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  • Mitel in the News
    Company News

    Mitel in The News: 5 Stories You Might Have Missed in July and August

    With many of us taking a break from the office over the past two months, we have combined our coverage for July and August into a single update. Below, we delve into our CTO’s views on how AI continues to impact business communications and what it means for the customer experience. Plus, we catch up on recent interviews with two Mitel leaders—our Head of DACH and CMO. They share their insights on the future of the unified communications (UC) sector and Mitel’s focus on addressing the needs of workers in specific sectors. We also highlight how our vertical application partners are enhancing frontline efficiency.
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  • Mitel AI Ecosystem header
    Application Integrations

    Embracing GenAI at Mitel: Navigating the Next Wave of Innovation

    Do you remember the times when businesses adopted the Internet? I’m hesitant to admit that I do. When thinking of those times over 30 years ago, I cannot help but draw parallels with what we are experiencing today as we explore the adoption of Generative AI (GenAI) technology.
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  • mitel infrastructure resilience
    Customer Experience

    Lessons Learned in Communication Resilience

    As many continue to experience the impact of the global CrowdStrike outage, such compelling events underscore a vital truth for enterprises: even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts.
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  • How Technology Can Assist in Telehealth E-Consultations
    Digital Transformation

    How Technology Can Assist in Telehealth E-Consultations

    Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey. McKinsey says that one of the most significant portions is seen in E-Consultation, with a potential of 5,7bn € p.a.
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  • How Technology Can Assist in Telehealth E-Consultations
    Digital Transformation

    How Technology Can Assist in Telehealth E-Consultations

    Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey.
    Read more
  • Mitel Making Hybrid Work Tech Stack
    Communications & Collaboration

    Making Hybrid Work Successful: Strengthening Your Tech Stack

    A recent survey shows that nearly seven in ten US workers prefer the option of a hybrid work model, meaning companies that are laser-focused on the Return-To-Work (RTO) movement without flexibility are losing out on top talent.
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  • 3 Tips to Transform Your Contact Center Customer Experience
    Customer Experience

    3 Tips to Transform Your Contact Center Customer Experience

    Contact centers are the unsung heroes of customer experience (CX), turning unhappy clients into brand advocates, gathering important audience data, and enhancing the company image.
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