Patient Appointment Booking and Notifications for Healthcare
Finding a Balance Between Efficiency and Satisfaction
Provide the Best Booking Service
Reinforce your patients’ satisfaction with a modern booking system, which provides a flexible and straightforward communication method to manage patient appointment bookings and improve both the patient experience and overall access to healthcare services.
Automate Your Appointment Booking Service
Maximize the efficiency of providing care for those in need is a priority. Use Mitel's professional services to connect the booking via integrated chatbot, AI, and speech recognition services, allowing the patient to quickly book or reschedule an appointment via their preferred media.
Reduce the No-Show Rate
Automate the flow of communication between provider and patient, and providing automatic reminders of appointments, cuts down the number of missed appointments, thus increasing the number of successful and expected appointments.
Reliable. Easy to use. Hassle-free to switch
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We Support Your Success
Excellent Appointment Booking System
Provide an excellent booking experience with the help of technology. Mitel Contact Center offers a flexible and simple communication method for managing patient bookings, automated reminders to reduce the number of missed appointments, and callback services for voice calls to reduce waiting time and minimize queuing. Improve both the patient experience and overall access to care services. The automated service frees up resources for healthcare professionals and simplifies the patient's appointment booking process.
Personalized Patient Experience
Enable a quicker resolution and personalized patient service with minimal administration while freeing up resources for healthcare professionals. Improve your healthcare agent productivity by integrating electronic health records (EHR) into a custom-built Mitel Agent Workspace app with pop-up screens displaying relevant patient data for quicker inquiry resolution. This app gives your agents a concise and holistic view of a patient's history, previous and upcoming appointments, or current prescriptions to support your patients in real-time.
Automated Virtual Agents
Simplified and always accessible communication is key to improving patient experience. Benefit from Mitel's knowledge and usage of Generative AI, virtual assistants and speech recognition services to offer customers service availability 24/7 – deliver quick answers to patients’ inquiries and free up healthcare staff for more complex cases. The services allow patients to book or reschedule an appointment easily via voice or chat. The automated service frees up resources for healthcare professionals and simplifies the patient booking process.
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