Telia ACE
Telia
App Overview
With the help of built-in intelligence, you are one step ahead in every contact - and the history follows. Telia ACE has all the functions for an effective online customer meeting, from smart FAQ and chatbot to live video. Customer conversations are steered via all channels to the right answer or a person with the right skills. It is as simple as it is effective.
Benefits of Telia ACE
One Tool for All Channels
With ACE Interact, your employees can work quickly with many customer contacts from all channels, such as e-mail, call or chat. A user-friendly tool that makes everyday life easier for your employees.
Safe and Secure
Your data is kept safe and secure on servers in our own data center.
Customer Analytics
Get a clearer picture of your customers with ACE Interact where you can monitor what is happening in real time or produce analytics.
Features
- As a cloud service
- All channels in one application
- Flexible packages for different needs
- Design optimal customer journeys for both private and public sector
- From traditional voice interactions to conversations in social or digital channels
- Smart knowledge base
- Chatbot support
- Natural Language Speech support
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Telia ACE Release 8.5.190.0 | MiVoice MX-ONE | 7.3 SP1 | CG HO4300 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit www.telia.se/foretag/losningar/produkter-tjanster/ace/ace-order
Support
Application support: Please contact Telia at www.telia.se/foretag/losningar/produkter-tjanster/ace/ace-order
Integration support: Please contact your Mitel Channel Partner/Reseller
About Telia
We are technology pioneers digitizing society for the past 160 years. Today our 20,000 talented colleagues serve 25 million customers across the Nordic and Baltic region with essential digital infrastructure and digital services that are fundamental enablers of the digital societies we live in. We are the telecommunications leader in the region, the leading Nordic media house, and the leader in ICT in both Finland and the Baltics.
Phone:+46 771 990100
Website:www.teliacompany.com/en