Neverfail for MiContact Center Business
Mitel Networks
App Overview
Mitel Professional Services works in coordination with Neverfail engineers to implement a resilient instance of your customer’s MiContact Center Business system. The consultancy includes the implementation, configuration and testing of the MiContact Center Business and remote IVR.
Benefits of Neverfail
Resilience
Gain resilience of your MiContact Center Business system with Neverfail's High Availability solution.
Piece of Mind
Certified Mitel engineering consultancy and support ensures your Neverfail implementation is done right.
Leave it to the Experts
For non-certified partners, this consultancy includes the implementation, configuration and testing of the Neverfail solution for MiCC Business so you don't have to invest in certification.
Features
- Consultancy includes implementation, configuration and testing
- Inbound IVR functionality continues during a failover event
- Makes the main CCM server resilient
- Programming of the remote IVR ports and queue groups to handle the resilient ACD paths
- Tests of inbound call traffic and IVR functionality during a simulated failover event
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Neverfail | MiContact Center Business | 9.x or higher | |
| MiVoice Business | 9.x or higher |
Certification
Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.
How to Get
Please contact your Mitel Channel Partner/Reseller
Support
Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.
About Mitel Networks
Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.
Website:https://www.mitel.com/