Microsoft Dynamics CRM Connector
Mitel Networks
App Overview
Mitel's Microsoft Dynamics CRM Connector integrates communications capabilities with your CRM software to improve the productivity of your agents, reduce costs and enhance the customer experience. Agents can click to dial, manage SMS interactions and utilise the full ominchannel contact center capability (chat and email) all from an optimised web client that sits alongside their Microsoft Dynamics UI.
Benefits of the Microsoft Dynamics CRM Connector
Improved Agent Productivity
Enabling agents and back office users to utilise Mitel functionlity whilst working predominatley within their Microsoft Dynamics environment enhances productivity.
Enhanced Customer Experience
Identifies callers and links records from prior interactions so agents can provide quicker and more personalized customer experiences.
Do More With Less
Reduce interaction handling time by 10-20 seconds so your contact center can handle more interactions with fewer agents.
Features
- Incoming call detection
- Search by number or name
- Caller ID
- Screen popup
- Click-to-Dial
- Call association
- Call logging
- Integrated with Mitel Interaction Recording
- Manage chat
- Manage email
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| N/A | MiContact Center Business | Release 9.2 or later | N/A |
| N/A | MiContact Center Enterprise | Release 9.4 or later | N/A |
| N/A | Open Integration Gateway (OIG) | Release 4.1 SP2 or later | N/A |
| N/A | CloudLink APIs | N/A | N/A |
Certification
Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.
How to Get
Please contact your Mitel Channel Partner/Reseller
Support
Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.
About Mitel Networks
Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.
Website:https://www.mitel.com