IPDynamics IVR & Contact Center
IP DYNAMICS GmbH
App Overview
Thanks to the integration of all media channels you are always available for your customers, regardless of the channels with which they choose to communicate. Our technology is 100 percent ready for the cloud but can also be installed on premises or as a hybrid on request. You decide flexibly how much future we can realize for you today.
Benefits of IPDynamics IVR & Contact Center
Flexible Deployment Options
Our technology is 100 percent cloud-ready but can also be installed on premises or as a hybrid. You decide which deployment option works best for you.
Omnichannel
Today, everyone communicates on their preferred channel: email, WhatsApp, social media, chat and more. Our omnichannel solution gives you not only an overview of all customer contacts and business transactions, but also a handle on them.
Seamless integrations
Thanks to our interfaces, 3rd party applications and external IT resources are seamlessly welcome in our Contact Center platform including AI-powered chatbots, voice portals and complex CRM solutions. IP Dynamics specializes in integrations with major providers like Microsoft, Salesforce and SAP.
Features
- Dynamic Flow - Processing of contacts from all sources and media
- Dynamic Brain - Intelligent prioritization
- Dynamic Brain - Dynamic re-prioritization
- KPI and SLA based Processes
- Dynamic View - Availability and Workload view in real time
- Dynamic View - all in-bound channels view on all browsers
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Current version | MiVoice Business and Open Integration Gateway | MiVB 9.1SP1, OIG 4.1SP5 | HO4148 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit us at www.ipdynamics.de
Support
Application support: Please contact IP Dynamics at https://www.ipdynamics.de
Integration support: Please contact your Mitel Channel Partner/Reseller
About IP DYNAMICS GmbH
Founded in 2005, IP Dynamics GmbH is an owner-managed IT company with seven locations throughout Germany and a subsidiary (IP Dynamics Swiss AG) in Switzerland. More than 100 highly qualified employees work every day to find innovative IT solutions for companies like yours – from consulting to design and implementation to the finished installation and operation of the systems. IP Dynamics specializes in holistic solutions in the area of corporate communications as well as state-of-the-art, fully equipped workstations. What’s more, as a Microsoft Gold Partner and thanks to many other partnerships, that’s exactly what we are for you too: an excellent partner.
Website:www.ipdynamics.de