Ignite Preview Dialer
Mitel Networks
App Overview
The Ignite Preview Dialer optimizes operations by creating a blended Contact Center. Using the Ignite Preview Dialer to create dialing campaigns, Contact Center managers can define conditions under which idle agents are prompted to make outbound calls, maximizing their Contact Center resources.
Benefits of the Ignite Preview Dialer
Campaigns Made Easy
Campaign creation wizard that makes campaign creation a breeze.
Agent Readiness
Agents can preview important customer information and tips about the next call in order to be fully prepared.
Resource Optimization
Running parallel campaigns means you keep agent downtime to a minimum by offering idle agents new outbound calls.
Features
- Web-based campaign design
- Agents accept, decline, or requeue calls
- Campaign reporting
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| N/A | MiContact Center Business with Voice Agent licenses and Ignite Preview Dialer licenses | 9.x | N/A |
Certification
Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.
How to Get
Please contact your Mitel Channel Partner/Reseller
Key Resources
MiContact Center Ignite Preview Dialer Datasheet.pdf
Support
Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.
About Mitel Networks
Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.
Website:www.mitel.com