Enghouse Recording & Quality Management
Enghouse Interactive
App Overview
Enghouse Interactive Call Recorder is a regulatory compliant, cloud-based voice recording solution with over 20 years of call recording experience. It has an intuitive, easy-to-use feature set, easily integrates with Mitel's MiVoice Business platform, and provides compliance recording (always-on) or convenience recording (on-demand) with support for the PCI DSS standard.
Benefits of Enghouse Interactive Call Recorder
Reliability
Track all inbound and outbound admin calls (Business and Personal), based on usage, costs and duration, and coordinate department wise approvals to manage admin call costs and call closures.
Adaptability
Compatibility assured with Mitel telephony and contact center platforms. With a rich set of open standard APIs, Enghouse Interactive's Call Recorder adapts to any company's mixed-technology environments.
Choice
From private or multi-tenant cloud deployments, to hybrid deployments blending cloud and existing on-premise equipment, all combinations can be accommodated in order to meet any organization’s needs.
Features
- Choice of centralized or decentralized administration and security
- Ensures unique security requirements are certified and adhered to
- Flexible hardware, software, and application options
- Ability to customize every element as required to meet specific needs
- Total oversight into all system activity and resource utilization
- Simplifies focus on compliance with regulatory requirements
- Enables IT to focus their efforts on core business systems
- Continue using customized legacy solutions
- Flexes with the business and seasonality wherever needed/p>
- SLAs provide partial 24/7 availability and embedded Business Continuity
- Simplifies customization while ensuring quick implementation
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| QMS Call Recorder version 7.x or higher | MiVoice Business | 8.0 SP1 | HO2380 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit us at www.enghouseinteractive.com
Support
Application support: Please contact Enghouse Interactive at www.enghouseinteractive.com
Integration support: Please contact your Mitel Channel Partner/Reseller
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Website:www.enghouseinteractive.com