Brightmetrics Analytics™
Brightmetrics™
App Overview
Brightmetrics™is the only tool available to access true analytics for MiVB and MiVC. Much more than just another Unified Communications reporting software, we deliver UC, CONTACT CENTER, and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your Mitel MiVB & MiVC, systems, as well as MiCC application available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.
Benefits of the Brightmetrics UC Analytics™
Flexibility
Flexible Analytics tool and customizable dashboards and reports built in minutes.
Advanced Drill down capabilities
Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks
Sophisticated Scheduling and Forecasting
Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature. Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed
Features
- Rapid building of customized reports
- Easy access to detailed interaction data
- Multi-level scheduling of reports
- Powerfull forcasting capabilities
- Agent Balanced Scorecard™ module for Agent coaching & training
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Agent Service 3.5.10.0, SMDRProcessor 1.0.41.0 | MiVoice Business | 9.4 SP1 PR1 | HO4955 |
| Agent Service 3.5.10.0, SMDRProcessor 1.0.41.0 | MiVoice Connect | 22.24.1500 | HO4956 |
| Agent Service 3.5.10.0, SMDRProcessor 1.0.41.0 | MiVoice Connect Contact Center | 508.11.2400 | HO4956 |
| Agent Service 3.5.10.0, SMDRProcessor 1.0.41.0 | MiCC-B | 9.4.2 | HO4957 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact Brightmetrics [email protected]
Support
Application support: Please contact Brightmetrics [email protected].
Integration support: Please contact your Mitel Channel Partner/Reseller.
About Brightmetrics™
Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience.
Website:https://brightmetrics.com/