AMTELCO 1Call Genesis Platform and Web Agent
AMTELCO (1Call Division)
App Overview
The AMTELCO 1Call Genesis Platform provides communications solutions for hospitals, health systems, and healthcare organizations' unique needs. Healthcare entities use the 1Call Genesis platform and Web Agent to handle phone calls, organize on-call and employee schedules, and integrate with Electronic Health Records (EMR/EHR) platforms to share information securely.
Benefits of AMTELCO 1Call Genesis Platform and Web Agent
Scalable
Offer fully functioning call handling to transform any personal computer into a professional telephone agent station at scale.
SIP-Based
Integrates with Mitel's MiVoice Business communications platform using open SIP Trunks.
Extensible
Integrates with existing infrastructure within healthcare, institutional or general business environments.
Features
- Web-based communication that's fast, secure, and improves communication times
- Encrypted secure messaging
- Care team collaboration
- Video healthcare tools that support telehealth
- Accessible via the Internet or a hospital’s local intranet
- VPN connection for remote operators to ensure secure connections
- Data connection established via direct connection, remote desktop, thin client, Citrix, and VDI
- Audio connection via integrated audio or external audio
- Custom call center agent scripting
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Genesis Platform version 6.7.5 | MiVoice Business | 10 | HO4992 |
| Genesis Platform version 6.7.5 | 69XX MiNET - 53XX MiNET | 01.08.00.022 - 06.05.01.06 | HO4992 |
| Web Agent Version 5.6 | MiVoice Business | 10 | HO4992 |
| Web Agent Version 5.6 | 69XX MiNET - 53XX MiNET | 01.08.00.022 - 06.05.01.06 | HO4992 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit https://1call.com
Support
Application support: Please contact https://1call.com
Integration support: Please contact your Mitel Channel Partner / Reseller
About AMTELCO (1Call Division)
AMTELCO has been a leading provider of customized call center and attendant console innovations for more than 40 years. AMTELCO's primary focus is to design systems that offer cutting-edge technology, reduce labor costs and increase efficiencies. Today, AMTELCO's specialized call center and attendant console innovations are recognized throughout a variety of industries for improving customer service with straight-forward procedures and trouble-free system maintenance. AMTELCO solutions are used in healthcare, general businesses, education, call centers, telephone answering services and government.
Phone:1-800-225-6035
Website:www.1Call.com