Mitel Messaging Gateway
Centralized Management
Managing end-user devices is always a challenge, especially when the devices are non-stationary/mobile. With Mitel’s device management application, administrators have the tools to centrally manage DECT and Wi-Fi handsets, handle and upload software versions, administer personal settings, manage contact data, and back up all portable devices in the system remotely.
Enable Mobility for the Healthcare Staff
The Messaging Gateway is the link between the Mitel communications solution and healthcare systems, which allows healthcare organizations to integrate messages and alarms into their workflow applications to communicate and act in a timely manner for critical events.
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Benefits of MiVoice Wireless Messaging Gateway
Secure Messaging
The Messaging Gateway enables secure text messaging for IP-DECT and Wi-Fi systems. The service allows cordless devices to send text messages to each other or to a customer’s application. In addition, the NetPage service permits authorized users to send text messages from a web page directly to cordless devices.
Protect Lone and Vulnerable Workers
Alert messages can be generated from the Mitel devices or from a customer application via Messaging Gateway to inform the company about critical events. Important messages can be sent to the individual or to groups of users. The system tracks both delivery and acknowledgment of the alarm messages to ensure that recipients have understood the critical event.
Meet Your Customers Needs
Mitel's IP-DECT solutions enable reliable connections, superior sound, and messaging over different communication networks. Today, the healthcare market and many other industries choose IP-DECT as their main communications solution within their premises. The Messaging Gateway allows customers to integrate with their business applications to provide critical real-time information to their staff.
WSM3 and CPDM3
Mitel provides two Messaging Gateways. The Wireless Services Messaging (WSM3) gateway is supported by the MiVoice Business and MiVoice Office 400 platforms. The Central Portable Device Manager (CPDM3) is supported by MiVoice MX-ONE.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
| Comparison | WSM3 | CPDM3 |
|---|---|---|
| Mitel UC platform support | MiVoice Business & MiVoice Office 400 | MiVoice MX-ONE |
| Device management over-the-air | ✓ | ✓ |
| SMS handset to handset | ✓ | ✓ |
| Messaging to groups | ✓ | ✓ |
| PTT (group call) support | ✓ | ✓ |
| PTT (Push-to-Talk) | ✓ | ✓ |
| Configurable alarm handling | ✓ | ✓ |
| Messaging acknowledgment | ✓ | ✓ |
| Web-based tool for sending messages | ✓ | ✓ |
| Management of central phonebook | ✓ | ✓ |
| Fault and activity logging | ✓ | ✓ |
| Messaging protocols | ESPA, TAP & Ascom line protocol | ESPA, TAP & Ascom line protocol |
| Support for redundancy | ✓ | ✓ |
| IP-based Open Access Protocol (OAP) | ✓ | ✓ |
| Ascom Unite System integration | ✓ | ✓ |
Additional Devices
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