MiVoice Business Console
Common Features
Flexibility for Teleworkers
Save retail space by offering attendants the ability to work from anywhere in the world.
Screen-Based Features
MiVoice Business Console features screen-based call status and call handling prompts and a real-time busy lamp field (BLF) status.
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Call History Support
Imagine your customer is calling and asking to be transferred to a department he or she previously spoke with, but they cannot remember the name. A simple look though the call history enables your attendants to quickly and easily match the caller with the proper destination.
Ideal for All Attendants
The MiVoice Business Console’s sophisticated call handling features make it ideal for high-volume call environments where attendants must be able to manage calls, rather than simply answer phones.
Presence and Chat
The MiVoice Business Console’s sophisticated call handling features make it ideal for high-volume call environments where attendants must be able to manage calls, rather than simply answer phones.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features
- Full PC Control – Enables your operators to perform call-handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
- Transfer Assistant – Displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
- Quick Transfer / Answer – Allows your operators to select how they want to transfer callss
- All Console Call History – Provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
- Busy Lamp Field (BLF) – Allows your operators to monitor up to 5,000 extensions or line appearance statuses
- Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF – Provides at-a-glance phone status of contacts in a customizable view
- Comprehensive Hospitality Feature Set for hotel operators and receptionists
- Home Operator Support via the Mitel Border Gateway (MBG) – Saves office space and adds scalability
- Attendant Reports with Mitel Call Accounting – Provides business intelligence
- Incoming Calls Queue – Provides visual indication of all incoming calls, allowing your operators to prioritize calls and customize their greeting
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