CMG Suite

Benefits of CMG Software Suite

Control Your Communications
With the CMG Suite, you can easily manage how incoming calls are routed based on calendar and activities, such as setting a preferred mode of communications for a specific time.

Simple, Quick Directory Search
The CMG Suite’s smart progressive search tools lets you quickly and easily search the corporate directory and receive intuitive matches within a few keystrokes. The extensive set of fields for each contact allows you to search for skills, organization, room number, and other categories. The CMG directory can be synchronized with your Active Directory database or any other LDAP source.

Automated Self-Service
The virtual reception feature includes a set of automated self-services that significantly reduce wait time and attendant workload, while also increasing flexibility and efficiency. Enjoy better interactive voice response functionality with CMG Speech IVR and use speech recognition with CMG’s automated Speech Attendant feature.

Optimized for Mobile Devices
The CMG Suite’s responsive web technology makes the web available to any device, including rescaling to display information and provide functionality on any screen size. The click-to-dial feature initiates calls directly on the user’s mobile device or generates a call back from the call manager.

Powerful Attendant Solution
Mitel’s attendant solution, InAttend, is available as a standalone attendant application or integrated within the Mitel CMG database for a complete UC solution across the global enterprise. The CMG Suite enables access to rich presence information, line state, and calendar status to enable quick and efficient call handling.

Simplified Visitor Registration
CMG Visit allows visitors to self-register in the reception area. If the host has pre-registered visitors, their badges will already be printed for a better visitor experience. CMG Visit supports mail/SMS notification to hosts when a visitor completes check-in. For increased security, CMG Visit provides a list of all visitors with detailed information in case of an emergency or incident.
Future-Proof Solutions Built Around the User Experience
CMG Web - Intuitive and Smart Directory Search
CMG Web provides a flexible and intuitive, real-time, responsive web interface that allows users to quickly and easily search the business directory, finding intuitive matches with a few keystrokes. CMG includes a set of integrated self-service features including presence- and activity-based call routing and calendar synchronization.

Easy to Configure and Manage
The web-based Configuration and Directory Managers allow administrators to easily configure fields, layout, numbering plan, telephony connection, messaging systems, and directory data.

Sophisticated Visit Management Routines
CMG Visit is part of CMG Virtual Reception that provides a visit management routine for increased security. This feature makes for a better experience for everyone: the host, attendants, receptionists, and visiting customers and partners.

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Features
- Intuitive and smart directory search
- Presence- and activity-based routing
- Calendar synchronization with Microsoft and Google
- Support for Active Directory federation services
- Voice controlled services with Automatic Speech Recognition
- Interactive voice response functionality
- Automatic greeting message and presence information
- User-friendly and efficient voicemail functionality
- Visitor self-registration and pre-registration
- Pick and choose from a set of optional CMG Suite services and apps
- PBX multivendor and multi-language support
- Scalable from 100 to 100,000 users
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