Mitel Legal Terms and Conditions
Cloud products and related services provided by Mitel are subject to the terms and conditions and supplemental policies described by offer as listed below:
ZOOM WORKPLACE
The following terms apply to Customer’s purchasing Zoom Workplace:
- Zoom Terms of Service: https://explore.zoom.us/en/eula-terms-of-service/
- Zoom Services Uptime Service Level
- Mitel Managed Services and Implementation Services Supplemental Terms
- Mitel Data Protection Agreement & Zoom Workplace Annex to DPA
- Mitel Support Data Retention Policy
MITEL HYBRID CLOUD FOR ZOOM
The following terms apply to Customer’s purchasing Mitel Hybrid Cloud for Zoom:
- Mitel Global Cloud Terms of Service
- Mitel Hybrid Cloud Uptime Service Level Agreement
- Mitel Managed Services and Implementation Services Supplemental Terms
- Mitel Acceptable Use Policy
- Mitel Data Protection Agreement and Mitel Hybrid Cloud for Zoom Annex to DPA
- Mitel Data Retention Policy for Mitel Hybrid Cloud for Zoom
MITEL SECURE CLOUD
The following terms apply to Customer’s purchasing Mitel Secure Cloud:
- Mitel Global Cloud Terms of Service
- Mitel Managed Services and Implementation Services Supplemental Terms
- Mitel Acceptable Use Policy
- Mitel Fair Usage Policy
- Mitel Data Protection Agreement and Mitel Secure Cloud Annex to DPA
- Mitel’s Technical & Organizational Measures
- Mitel Data Retention Policy for Mitel Secure Cloud
MITEL WORKFLOW STUDIOS
The following terms apply to Customer’s purchasing Mitel Workflow Studios:
- Mitel Global Cloud Terms of Service
- Mitel Managed Services and Implementation Services Supplemental Terms
- Mitel Acceptable Use Policy
- Mitel Fair Usage Policy
- Mitel Data Protection Agreement and Mitel Workflow Studios Annex to DPA
- Mitel’s Technical & Organizational Measures
- Mitel Data Retention Policy for Mitel Workflow Studios
UNIFY PHONE
The following terms apply to Customer’s purchasing Unify Phone:
- Mitel Global Cloud Terms of Service
- Mitel Managed Services and Implementation Services Supplemental Terms
- Mitel Acceptable Use Policy
- Unify Phone Service Level Agreement
- Mitel Data Protection Agreement and Unify Phone Annex to DPA
- Mitel’s Technical & Organizational Measures
- Mitel Data Retention Policy for Unify Phone
MICLOUD FLEX, MICONTACT CENTER LIVE, MICLOUD ENGAGE CONTACT CENTER
The following terms apply to those Customer’s purchasing any of the following Mitel MiCloud Services:
MiCloud Flex, MiContact Center Live, MiCloud Engage Contact Center
Applicable Supporting Documents:
Data Retention policies can be found at:
- CloudLink Chat Customer Data Retention Schedule
- MiCloud Flex Customer Data Retention Schedule
- MiTeam Meetings Role, Access, and Data Retention Details
Archived versions of the global terms of service and supporting documents are provided for reference:
Archived Version - Global Terms of Service (February 12, 2024)
Archived Version - Global Terms of Service (October 10, 2023)
Archived Version - Global Terms of Service (May 11, 2023)
Archived Version - Global Terms of Service (Sep 1, 2022)
Archived Version - Global Terms of Service (July 1, 2022)
Archived Version - Global Terms of Service (Dec 22, 2021)
Archived Version - Global Terms of Service (July 31, 2021)
Archived Version - Global Terms of Service (April 6, 2021)
Archived Version - Global Terms of Service (July 6, 2020)
Archived Version - Global Terms of Service (February 14, 2020)
Archived Version - Global Terms of Service (October 1, 2018)
Archived Version - Acceptable Use Policy (September 18, 2018)