- Sport & Entertainment
- North America
- Midsize
- Premise
Philadelphia Phillies™
As the Phillies™ organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.
At a Glance
Enjoying a 25-year relationship that began in 1983, Mitel continues to serve the communications needs of one of baseball's most historic teams. In 2004, the Phillies™ moved to a new ballpark, but thanks to Mitel’s flexibility and modular structure, the transition was extremely smooth. In 2009, the Phillies™ extended its long-standing relationship with Mitel by deploying an innovative communications solution to its Spring Training facilities in Clearwater, Florida. Today, the Phillies™ leverage Mitel to simplify communications on and off the field.
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Goals
- Improve communication and experience with fans, and decrease call center wait times
- Increase mobility for geographically dispersed employees
- Ensure seamless migration during the transition to new ballpark and expansion of other facilities
Results
- Contact center solutions that reduce wait times and increase reporting functions
- Hot-desking provides employees with one number, one voicemail and easy access whether they are in the stadium, on the go or at Spring Training
- One complete communications system that connects the entire organization