- Hospitality
- UK
- Midsize
- Premise
Mint Hotels
In order to remain at the forefront of the latest technology, it was essential that Mint Hotels had an advanced communications solution to enhance the guest experience, improve customer service and optimize productivity and costs. Prior to the Mitel deployment, each hotel operated on a different phone system, which proved difficult to manage and inefficient in the back office.
At a Glance
In order to remain at the forefront of the latest technology, it was essential that Mint Hotels had an advanced communications solution to enhance the guest experience, improve customer service and optimize productivity and costs. Prior to the Mitel deployment, each hotel operated on a different phone system, which proved difficult to manage and inefficient in the back office.
Goals
- Improve internal and external communications within the hotel
- Simplify management of voice platforms and applications
- Improve guest service
- Increase staff efficiency
- Achieve better access to voicemail and wake-up call capabilities
Results
- Mitel IP solution integrated disparate sites over one IP network
- Improved the management of the voice platforms and applications
- Reduced call cost between sites using call routing
- Increased staff efficiencies and improved overall business processes
“We conducted a thorough assessment of vendors and evaluated systems from Avaya, Alcatel and Mitel, and selected Mitel because of their strength in the hospitality industry. The aesthetic design of the phones is of paramount importance to us, especially as they will be on the front desk, whilst we were also impressed with the features of the solution. Mitel also has the greenest phones in the industry and at Mint Hotels we do everything that we can to reduce our carbon footprint.”
- Eoin O’Connell, IT Director, Mint Hotels.
