- Retail
- North America
- Premise
Llewellyn Worldwide
Until recently, Llewellyn’s quest to be the world’s leading provider of works for personal growth and the transformation of Body, Mind and Spirit was being supported by an outdated communications system that was expensive to run and difficult to administer.
At a Glance
The company’s new purchase isn’t the first Mitel system that MIS Manager Daryl Connell has used. Seven of his ten years in the business have been spent administering Mitel technology, and he knows very well what Mitel offers.
“In the past, I worked at a 35-person contact center with over 2000 extensions,” he explained, “and the ease of administration of the Mitel technology that supported it was amazing.”
Connell said Llewellyn’s Mitel solution is equally easy to administer, demanding fewer human resources than competing systems. Rather than assign one dedicated person to support the system, as he would with some solutions, he knows he can “spread the responsibility across several people, without having any appreciable impact on their workload.”
Goals
- Upgrade and replace an expensive, outdated, difficult-to-manage Avaya digital phone system with a cost-effective IP solution that can grow with the company
Results
- Cost effectiveness. Mitel provided the most attractive long-term cost of ownership.
- Call-plan savings. Call Accounting enables call tracking for identification of least expensive telephone service plan.
- Ease of administration. Mitel technology’s stability and ease of administration frees IT for other tasks.
- Mobile capabilities. Staff are always available during business hours, even when away from their desks.
- Flexibility. Easy modification ensures communication capabilities can change quickly to accommodate evolving needs.
- A positive relationship. Mitel took the time to understand Llewellyn’s business and provided a Total Solutions Package geared to their needs.