Governement
UK
Midsize
Premise

Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

At a Glance

Ashford Council could now entertain the idea of running voice on a virtual host which previously would have seemed unrealistic due to latency issues. Mitel and VMware have made radical steps forward by resolving any latency challenges. By working to integrate Mitel Virtual Solutions and VMware vSphere™ server environments, real-time voice performance is now a trusted application in a virtualized environment, for the first time ever.

Ashford Borough Council has been expanding its voice services with MiVoice Business, and around the MiContact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.