OpenScape CC Upgrade to Mitel CX
With rising service expectations and a growing mix of digital channels, upgrading to a modern contact center platform is no longer optional–it’s expected. Mitel CX is a natural next step from OpenScape Contact Center, offering AI-assisted virtual agents, agent tools, and analytics in a unified environment. Backed by investment protection and flexibility in commercial and deployment models, it’s a move designed to align with where the market–and your customers–are headed.
Rethink What Your Contact Center Can Do
Mitel CX
With Mitel CX you get:
- AI-powered virtual agents that can handle routine customer inquiries
- AI-powered tools to enhance agent productivity, including AI agent assist, real-time automatic translation, suggested responses, interaction summaries, and more.
- Omnichannel support across voice web chat, email, SMS, social messaging, video chat, and open media
- GenAI-enhanced analytics for deeper customer insights and faster identification of areas for improvement
- Seamless integration with critical business applications for a frictionless agent experience
- Commercial flexibility through perpetual (CapEx) and subscription (OpEx) models
