Mitel ACP Contact Center Upgrade To Mitel CX
Mitel CX (MCX) is our next-generation contact center platform, designed to enhance both customer and agent interactions through AI-assisted capabilities like virtual agents, agent assistance, and advanced analytics. Upgrading from Mitel 5000 Contact Center (ACP) brings these enhancements to your operations while protecting your investment. To support your transition, we offer flexibility through commercial and deployment models and a clear, low-disruption path forward.
Step Into A Smarter CX Experience
Mitel CX
With Mitel CX you get:
- AI-powered Virtual Agents that can handle routine customer inquiries
- AI-powered tools to enhance agent productivity, including AI agent assist, real-time automatic translation, suggested responses, interaction summaries, and more.
- Omnichannel support across voice, chat, email, SMS, social messaging, video, and open media
- GenAI-enhanced analytics for deeper customer insights and faster improvement identification
- Built to integrate into your current system and scale as your needs grow
- Commercial flexibility through perpetual (CapEx) and subscription (OpEx) models
