Expert Insights

  • Streamlining Communication for Enhancing Customer Value and Partner Success
    Expert Insights

    Mitel CLM: Enhancing Customer Value and Partner Success

    Mitel’s strategy is to provide more choice and flexibility than any other vendor. Unlike most communications vendors offering off-the-shelf solutions, Mitel’s unique approach provides customizable options for cloud, deployment, collaboration, and vertical applications. In addition, Mitel helps customers navigate their communications and collaboration journey through its customer lifecycle management (CLM) initiative.
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  • Metrigy HER blog
    Expert Insights

    On-Premises and Hybrid UC Benefits for Education, Hospitality, and Retail

    On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution.
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  • On-Premises and Hosted Advantages for Healthcare and Financial Services
    Expert Insights

    On-Premises and Hosted Cloud Solutions for Healthcare and Financial Services

    Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%) of financial services firms are deployed on-premises compared to 37.5% of healthcare organizations. An additional 22.6% of financial services firms use single-tenant private hosted cloud solutions, as do 12.5% in the healthcare vertical.
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  • Mitel Enterprise Connect 2023 header
    Enterprise Communications

    Mitel Leads the Way at Enterprise Connect

    The 2023 edition of Enterprise Connect, held in Orlando, FL, brought together even more partners and customers than last year’s successful event. While the agenda included the expected vendor, consultant, and analyst presentations, it also included such activities as morning yoga and running, a booth crawl, and opportunities for attendees to connect during coffee breaks and other activities.
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  • 3 Reasons Why Contact Centers Still Prefer On-Prem
    Customer Experience

    Why Do Contact Centers Still Prefer On-Prem?

    I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture.
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  • Experts Reveal Customer Experience Trends For 2023
    Customer Experience

    Experts Reveal Customer Experience Trends For 2023

    In the 20th century, customers had far more limited choices than now. You could shop at the hardware store on the corner or the one miles down the road — provided you were in a big enough city to support two hardware stores.
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  • Software Assurance for Unified Communications | Customer Use Cases
    Expert Insights

    Software Assurance for Unified Communications | Customer Use Cases

    In the first part of my software assurance (SWA) conversation with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions, we busted SWA myths and shared best practices for organizations using unified communications.
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  • Software Assurance for Unified Communications
    Expert Insights

    Software Assurance for Unified Communications | Busting Myths

    I had the opportunity to hold eye-opening conversations with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions. They are reputed independent consultants who know the business communications industry inside-out and have customers in almost every business area.
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  • Expert Insights

    Industry Analysts’ Coverage 2022 Recap

    The communications and technology analyst community had much to say about Mitel and our core initiatives this year.
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  • 2023 Top 5 Unified Communications Predictions header
    Expert Insights

    2023 Top 5 Unified Communications Predictions

    Predictable. It’s a word that organizations love to hear, but unfortunately, the past few years have been anything but. However, businesses must look ahead and plan – whatever it may bring.
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