Digital Transformation
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Digital TransformationRead moreBringing AI Into the Contact Centre
It is widely acknowledged that the next generation of contact centres will be powered by artificial intelligence (AI). From chat and speech bots to agent assistants, AI tools can influence all areas of a contact centre. -
Customer ExperienceRead more14 Ways How AI-Powered Contact Centers Are Transforming Customer Service
In today's fast-paced business world, customer service holds unprecedented significance. With customer expectations rising, delivering prompt and personalized service has become crucial in retaining a loyal customer base and staying competitive. -
Digital TransformationRead moreThe Hidden Costs of Industrialized Communications
An interesting repeating pattern of industrialization consequences has found its way to the communications industry. Organizations looking for extreme efficiency and cost control through adopting a standardized, industrialized approach have resulted in a situation akin to being in a city where everyone wears the same clothing. It offers consistency and efficiency but stifles innovation, limits flexibility, and compromises critical areas like compliance, security, and resilience. -
Cloud MigrationRead moreUnlocking Business Potential with Mitel's Hybrid Cloud Communications
Have you seen companies rush to adopt new technology in search of cost optimization only to find that it limits what they need to make their business thrive once deployed? Communications is the glue that drives business growth, and ensuring that your communications do not limit your business's future is essential. -
Application IntegrationsRead moreEmbracing GenAI at Mitel: Navigating the Next Wave of Innovation
Do you remember the times when businesses adopted the Internet? I’m hesitant to admit that I do. When thinking of those times over 30 years ago, I cannot help but draw parallels with what we are experiencing today as we explore the adoption of Generative AI (GenAI) technology. -
Digital TransformationRead moreHow Technology Can Assist in Telehealth E-Consultations
Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey. McKinsey says that one of the most significant portions is seen in E-Consultation, with a potential of 5,7bn € p.a. -
Digital TransformationRead moreHow Technology Can Assist in Telehealth E-Consultations
Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey. -
Communications & CollaborationRead moreMaking Hybrid Work Successful: Strengthening Your Tech Stack
A recent survey shows that nearly seven in ten US workers prefer the option of a hybrid work model, meaning companies that are laser-focused on the Return-To-Work (RTO) movement without flexibility are losing out on top talent. -
Customer ExperienceRead more3 Tips to Transform Your Contact Center Customer Experience
Contact centers are the unsung heroes of customer experience (CX), turning unhappy clients into brand advocates, gathering important audience data, and enhancing the company image. -
Digital TransformationRead more5 Ways Mitel Aligns Portfolio and Future Innovations
In October 2023, Mitel surprised the Unified Communications (UC) market by acquiring Unify and assuming the most extensive installed base of UC seats.