Customer Experience
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Customer ExperienceRead moreHow to Unlock Better CX through the Right Employee Experiences
What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever! -
Customer ExperienceRead moreHow to Set the Gold Standard for a Contactless Guest Experience
The demand for a more hands-free environment has become increasingly prevalent as we reassess what it means to interact with each other in an ever-increasing digital world. A contactless world was always on the horizon across various industries. The pandemic just accelerated the demand. -
Customer ExperienceRead moreThe Top 4 Reasons Hotels Should Invest in the Guest Experience Now
The hospitality industry suffered more than most at the height of the pandemic, forcing hotels to re-examine priorities as the world shifted into a new normal. Because so many people have taken the time to consider what’s most important to them, travel has become more than just an escape from day-to-day life. A place to sleep isn’t enough. Today’s travelers seek experiences that make them feel connected at every step of their journey. -
Communications & CollaborationRead more8 Business Communications Resolutions for a Successful 2023
‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations -
Customer ExperienceRead more7 Steps to Smarter Scheduling Call Centers
Contact center managers are under a lot of pressure to deliver better results with less resources. -
Customer ExperienceRead morePhone Greeting Best Practices: Understanding the Basics
Written by SNAP Recordings, a professional voice recording service provider with over 100 male and female voice talents recognized as a leader in professional voice recordings for business phone systems. -
Customer ExperienceRead more4 ways call analytics improves remote working and customer experience
As our working environment continues to adapt and change, many businesses seek actionable insights to help guide their decisions and make sense of everything. -
Customer ExperienceRead moreWeather the Retail Storm with the 3 E’s of Employee Experience
There’s no denying the past few years have been turbulent at best for retailers. -
Customer ExperienceRead moreWhat Customers Told Us: Mitel User Group Virtual Event
The Mitel User Group (MUG) is an independent, global, and customer-led community strategically aligned and financially supported by Mitel. -
Customer ExperienceRead moreContact Center 101: Understanding the Basics
The contact center world is filled with opportunity, growth and the chance to meet diversifying needs.