Welcome to a special edition of our regular roundup of Mitel news from around the globe. Like the joy of hitting play on a 90s mixed CD, we occasionally love to re-discover some of our favorite Mitel news stories and highlight a few hidden gems.
Over the past year, Mitel has made many headlines. We reaffirmed our commitment to the UC market with a combined portfolio strategy, announced a strategic partnership with Zoom, and launched our new AI-powered customer experience platform, Mitel CX.
Our leaders shared their insights and opinions on everything from tech trends to leadership styles and industry predictions.
Below are some news stories that stood out from Mitel's wide range of global coverage in 2024. They are mainly chronological to help paint a picture of how things developed from January to December.
Thanks again for reading along, and stay tuned for plenty of exciting Mitel news in 2025!
A quick note that we link to the article in its published language. In most cases, using your favorite translation software will allow you to read the article in your preferred language easily.
1. Channel Futures - Mitel Channel Sales Leader Looks to Recast Sales
Communication industry veteran Jonathan Buckle was tasked with leading Mitel’s sales strategy and execution for the Americas early in 2024. Days after starting, he chatted with Channel Future’s Moshe Beauford about his priorities, why he strongly focuses on collaboration, and why he was eager to join Mitel.
2. LowKey Hospitality Podcast: The Tech Trends Shaping the Hospitality Industry in 2024
Our hospitality expert, Ashley Williams, joined Oaky’s LowKey Hospitality Podcast last spring to discuss how tech impacts the hospitality sector's future and what it means for those who manage hotels, resorts, spas, and guests.
3. No Jitter - Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models
In April, Mitel announced its new portfolio strategy. Mitel’s Chief Marketing Officer (CMO), Eric Hanson, sat down with Matt Vartabedian from NoJitter to discuss the rationale behind the new approach, why Mitel is so committed to the UC market, and why frontline workers matter.
4. Payment Journal - Embracing the Digital Revolution in Financial Services
Mitel’s Sarah Watson wrote about how technology, particularly AI and automation, transforms banking and investing by allowing firms to serve clients more efficiently through their preferred communication channels.
5. Comms Business - Mitel launches virtual care and collaboration service
June was quite the month for Mitel’s telehealth communications platform, VCCS. RemoteTech Breakthrough named it Virtual Workspace Platform of the Year, and we also announced its availability in seven new European markets, including the UK, France, and Spain.
6. IT Business - Mitel konzentriert sich auf das Finanz- und Gesundheitswesen
In this wide-ranging interview, Mitel's DACH head, Christian Jessel, spoke with Lucas Schmidt from IT Business about the company's evolution, the growing reliance of specific sectors on UC tools, and the role of AI in Mitel's strategy.
7. Les Echos - What if AI could revolutionize business communications
Over the summer, Mitel’s CTO, Luiz Domingos, chatted with France’s Le Echo about how AI can broadly transform customer service, employee engagement, and productivity.
8. Communications unifiées: « Être un acteur incontournable du secteur »
In this interview with EDI Magazine in France, Christophe Chamy, Mitel’s VP for Southern Europe, discussed the factors driving organizations to invest in modernizing their communications solutions and Mitel’s competitive advantage.
9. Computer Weekly: Zoom and Mitel team to meet enterprise demand for AI unified comms
When word of Mitel and Zoom’s strategic partnership broke in mid-September, the news didn’t take long to spread. In North America, Channel Futures provided the channel’s reaction, and in the UK, Computer Weekly looked at the workplace trends driving it.
10. Telecomm Reseller Podcast: UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, Podcast
Days after the Mitel/Zoom announcement, CTO Luiz Domingos joined Douglas Green on the Telecom Reseller podcast to recap the new partnership and explain how Mitel’s Common Communications Framework marks an essential evolution of our hybrid UC portfolio.
11. WE’RE IN! Podcast: Bill Dunnion, Mitel’s Chief Information Security Officer (CISO)
October marked Cybersecurity Awareness Month, and Mitel’s CISO Bill Dunnion used it as an opportunity to sit down with the folks from the WE’RE IN! podcast to take a deeper look at the role of a CISO, the risks and rewards of AI, and how to be security aware—both at work and at home.
12. CX Today: Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
In November, Mitel made another significant announcement with the launch of Mitel CX, our next-generation contact center solution. CX Today delves deeper into its features, including how it incorporates a suite of AI-assisted tools and innovative features.
13. Forbes: The CMO’s Guide To Growth Marketing: Creating Brands That Convert
In December, Mitel’s CMO Eric Hanson chatted with Forbes contributor Alexander Puutio about marketing’s role in driving business growth and how CMOs can orchestrate action across an organization.
14. MarTech: Mitel makes customer experience Talkative
Earlier in 2024, Mitel and AI customer service solution provider Talkative announced they were expanding their partnership. In the weeks after publication, MarTech took a deeper look at what this means for retailers, especially those looking to leverage the power of AI to help customers find the answers they need more quickly.
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Check out the Mitel newsroom throughout each month for all news articles.
