Mitel Administration Dashboard

The following image shows the Mitel Administration Dashboard when a Mitel Partner logs in.

The following image shows the Mitel Administration Dashboard when an administrative user logs in.



Note:
  • The option is only available to a Partner Admin and Partner Admin assuming the role of an Account Admin. The admin can use this option to search for other customer accounts under this Partner account.
  • As a Mitel Partner, you can restrict access to particular end-customer accounts for technicians and service administrators associated with that partner account. This guarantees that not all technicians or service administrators has the ability to view or handle all end customers within the partner account.

The following table describes the user interface elements on these two dashboards.

Dashboard Element Function
User Name This is the name of the Mitel Partner or the Account Admin as in Mitel Administration. To change this name, click the user in the Users page, edit the name, and click Save.
Avatar You can click your avatar, and click Logout to log out of the application.
Account Name This is the customer account name added by the Mitel Partner.
Links

At the bottom of Mitel Administration are the following links:

  • Support – Access to the online CloudLink help.
  • Legal – Access to the CloudLink applications end user license agreement.
  • Supported Languages – Click the down-arrow to select the supported languages from the list.
Accounts / View Accounts This option is available only to a Mitel Partner. Use this option to view and manage customer accounts. For more information, see Managing Accounts.
Billing This option is available only to a Mitel Partner. Use this option to access the Orders section.
Orders This option is available only to a Mitel Partner. Use this option to view a list of, and to manage all orders the partner has purchased.
Account / View account This option is available on the Mitel Administration Dashboard to a Partner Admin and an Account Admin. Use this option to view and manage a customer account.
Note: This option is available to a Mitel Partner only after they select a customer account.
Users / View users This option is available on the Mitel Administration Dashboard only to an Account Admin. Use this option to view and manage the users in a customer account. For more information, see Managing Users.
Note: This option is available to a Mitel Partner only after they select a customer account.
Add a user This option is available on the Mitel Administration Dashboard only to an Account Admin. Use this option to add a new user to a customer account.
Note: This option is available to a Mitel Partner only after they select a customer account.
Change your password Use this option to change your password used to access Mitel Administration.
Note: This option will not be visible to a Mitel Partner logging in to the Accounts Console via MiAccess.

Notifications

The notification bell icon is displayed alerting the Partner and Account Admin of new activities, updates, or relevant tasks performed by them.

The bell icon displays a small numbered badge in contrasting color to indicate the number of pending notifications . By clicking the icon, users can quickly access a notification drop-down that lists the latest activities, and it's completion status on Mitel Administration.
Note: To view complete details about an error, access the notification drop-down list, and click the See details hyperlink.

Partners or Account Admins have the ability to hide all notifications at once using the Dismiss All option or permanently delete the individual notifications using icon.

Note: The Dismiss All option will remove the notifications from the current view, however, a page refresh, or a new notification will reload all notifications. Use the icon to permanently delete individual notifications.