Customer Experience

The hospitality industry suffered more than most at the height of the pandemic, forcing hotels to re-examine priorities as the world shifted into a new normal. Because so many people have taken the time to consider what’s most important to them, travel has become more than just an escape from day-to-day life. A place to sleep isn’t enough. Today’s travelers seek experiences that make them feel connected at every step of their journey.

‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations

Contact center managers are under a lot of pressure to deliver better results with less resources.

Written by SNAP Recordings, a professional voice recording service provider with over 100 male and female voice talents recognized as a leader in professional voice recordings for business phone systems.

As our working environment continues to adapt and change, many businesses seek actionable insights to help guide their decisions and make sense of everything.

There’s no denying the past few years have been turbulent at best for retailers.

The Mitel User Group (MUG) is an independent, global, and customer-led community strategically aligned and financially supported by Mitel.

The contact center world is filled with opportunity, growth and the chance to meet diversifying needs.

It’s happened to all of us. We make an online purchase and, instead of an automatic confirmation, we receive a notice that our order has been placed on hold.

What is the Mitel User Group (MUG) and what can it offer Mitel users, partners, and employees?