Cloud communication, on your terms
The Value of Cloud Communication Your Way
One size never fits all. Neither should your communications.
Every department works differently. Mitel Secure Cloud lets you mix and match solution bundles to meet diverse needs, backed by flexible commercial models and support options. Migrations are carefully managed to keep things running smoothly.
Built for compliance. Backed by control.
With a private, dedicated instance and multiple levels of operational sovereignty, Mitel Secure Cloud is designed for enterprises with strict security and data protection requirements—especially those operating in or across Europe.
Systems that talk. Teams that flow.
Mitel Secure Cloud integrates with your existing tools — Microsoft Teams, Zoom, partner solutions, and more — so workflows feel connected, not cobbled together. Whether on the front lines or behind the desk, everyone stays in sync.
Futureproof, not forklift.
Mitel Secure Cloud is a managed service that keeps your communications secure, scalable, and up to date—without starting from scratch. It connects on-prem systems, supports thousands of users, and simplifies how you bring new teams or locations online. You stay in control while the platform evolves with you.
Purpose-built for control, compliance, and confidence
Mitel Secure Cloud is designed for large enterprises that need cloud flexibility without giving up control. Delivered as a private, dedicated instance, it supports strict compliance, high availability, and operational oversight—especially for organizations navigating complex regulatory environments or integrating acquired systems. You get the benefits of cloud while keeping your standards intact.
Don’t rebuild. Reinforce.
Mitel Secure Cloud supports long-term strategies by integrating with the tools your teams already use—like Microsoft Teams, Zoom, and other third-party cloud services. Whether modernizing legacy infrastructure or adding new capabilities, it helps you build on what works, not replace it. You choose the pace and priorities; the platform fits around them.
Is this product right for you?
Find the ideal product for your needs, or request a demo from one of our experts.
Strategic capabilities at a glance
Flexible Architecture
- Private cloud deployment using Mitel OpenScape Enterprise
- Support for bring-your-own-carrier (BYOC) models
- Tailored deployment and service levels to meet diverse needs
Modern Collaboration and Integration
- Native integration with Microsoft Teams via OpenScape SBC
- Compatibility with third-party tools like Zoom and other cloud services
- Ecosystem of integrated partner solutions to extend capabilities
Customer and User Experience
- Scalable contact center solutions for high-quality engagement
- Unified communication tools to support both knowledge and frontline workers
- Consistent experience across locations, platforms, and user types
Operational Efficiency and Control
- Fully managed service model with controlled migration
- Always-current platform through ongoing updates
- Flexible pricing aligned to how your organization operates
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Mitel Secure Cloud Frequently Asked Questions
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Mitel Secure Cloud is a communications platform designed to deliver enterprise-grade unified communications and collaboration in a secure, cloud-hosted environment. It combines Mitel’s telephony expertise with cloud resilience, compliance features, and the flexibility to support hybrid or full-cloud deployments, supporting organizations from 1,000 users and up.
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It offers a hybrid-ready architecture enabling a smooth transition to cloud services without disrupting existing investments. Unlike many cloud-only offerings, it delivers a dedicated private instance with bring-your-own-carrier flexibility, and supports compliance, governance, and custom deployment models.
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Yes. Mitel Secure Cloud uses OpenScape Voice as its core voice platform and is designed for hybrid deployments. It connects with your existing Mitel PBXs (such as MiVoice Office 400, MiVoice 5000, or MiVoice Business) through SIP trunking, while letting you retain SBCs, gateways, handsets, and DECT/IP systems to minimize disruption.
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Mitel Secure Cloud includes the following core applications:
- OpenScape Voice – secure, resilient voice services
- OpenScape UC – collaboration tools (in selected packages)
- OpenScape Mobile – mobile UC access
- Unify Phone – cloud telephony option
- Session Border Controllers (SBCs) for secure connectivity
Depending on your subscription, voicemail and attendant services can also be included.
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Mitel Secure Cloud includes built-in compliance frameworks and policy enforcement tools to maintain security, regulatory alignment, and audit readiness. Each customer benefits from a private hosted instance with segregated data storage to support sovereignty and oversight.
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Yes. Mitel Secure Cloud is designed for phased migration using a hybrid approach, so you can move workloads and users to the cloud incrementally while maintaining service continuity.
A minimum initial footprint of 1,000 users is required to establish the service. This is because each customer receives a dedicated, private cloud instance (not shared with others), ensuring higher security, reliability, and customization compared to multi-tenant cloud offers. Once that minimum is in place, you can expand at your own pace.
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It’s the development and service layer behind Mitel Secure Cloud, providing chat, presence, notifications, workflow, media services, and SMS, all hosted on AWS for reliability and scalability.
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Yes. It supports hybrid and private-cloud configurations ideal for industries requiring data sovereignty, compliance controls, tailored security measures, and dedicated private instances.
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Applications and services are updated via the cloud, enabling rapid deployment of enhancements and ensuring access to the latest features without on-premises patching.
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Yes. The platform supports vertical applications tailored for sectors like healthcare, finance, and public services, built by Mitel, partners, or customers.