MiVoice Business
Benefits of MiVoice Business
Deployment Flexibility
With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription.
Voice
Superior collaboration and contact center solutions offer PBX features, advanced call control, mobility, and IP desk phone options to enable customers to choose where and how they communicate.
Collaboration and Remote Working
Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and collaboration and real-time communications. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.
Simplicity
MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks.
Hardware Designed for a Variety of Business Needs
MiVoice Business can also be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity and phone network connection options to fit your specific needs.
Fits The Unique Needs of Any Size Organization
Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth.
Small Businesses?
Check out the new SMB Controller
About Applications
MiCollab and MiTeam Meetings
Enjoy enterprise collaboration software and real-time video conferencing for businesses across time zones and geographies that securely and swiftly powers communications wherever and whenever customers need them.
Mitel CX
Mitel CX is an AI-powered contact center platform that orchestrates personalized experiences across every customer interaction with AI-enhanced insights that elevate customer satisfaction and improve agent performance faster than ever before.
MiVoice Business Console
MiVoice Business Console is a completely PC-based call-handling application with an intuitive graphical user interface for the department or office attendant.
Is this product right for you?
Find the ideal product for your needs, or request a demo from one of our experts.
MiVoice Business Now Available on Subscription
MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. You choose when you want updates and you choose which user levels you want with the flexibility to increase/decrease the number of users to meet the changing demands on your business. MiVoice Business offers subscription seat plans for the collaboration and customer experience features that each of your employees require for their individual roles. All seat plans include full business telephony features, software updates, and customer support.
Simple to use
It is easy and simple to perform day-to-day user management tasks (Moves, Adds and Changes), with MiVoice Business administration portal, available for both new deployments as well as for systems in production.
With a modern browser-based and intuitive User Interface, MAC jobs are carried out quickly by a more open profile of admin users, maintaining the flexibility to be able to drill-down and manage directly on the systems without causing data conflicts.
On-Site Phone System
Desk phones? MiVoice Business has those too. No need to combine tools from multiple vendors. MiVoice Business delivers an end-to-end, on-site phone and unified communications solution from a single provider.
Mobile-First IP Phones –The MiVoice 6900 series boasts exceptional HD audio quality, one-touch Bluetooth pairing, and seamless integration with your mobile phone.
Features
- Single enterprise identity
- Dynamic extension
- Single number reach
- Hot desking
- Teleworker
- Auto-Attendant
- Flexible day/night mode
- Call routing
- Unified messaging
- Flexible music on hold
- Enhanced call screening
- Embedded Meet Me conferencing
Mitel Software Assurance (SWA)
Protect your investment in MiVoice Business by including a Mitel Software Assurance (SWA) Subscription
We Are Here To Help
Document Center
Your go to place for technical documentation about Mitel platforms, devices and technologies.
Learning Center
Unlock the full potential of your Mitel products with a suite of Mitel tutorials, courses, and videos.
Technical Support
Global technical support for customers, service providers and partners.
MiVoice Business Frequently Asked Questions
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MiVoice Business is a complete communications and collaboration solution that combines telephony, messaging, video conferencing, mobility, and contact center tools into one unified platform — available on-premises, in the cloud, or as a hybrid.
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t’s ideal for businesses of all sizes — from small and midsized offices to global enterprises — that need flexible, secure, and scalable communication tools.
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You can deploy MiVoice Business:
- On-premises using Mitel controllers or industry-standard servers
- In your own private cloud
- In public cloud environments like Amazon AWS or Microsoft Azure
- In hybrid models for gradual migration
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Yes. MiVoice Business integrates directly with the Zoom Workplace App, letting you bridge Mitel’s advanced telephony with Zoom’s collaboration environment.
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Mitel Workflow Studio is an integration platform that lets you easily create, manage, and automate communication workflows, and integrate them into business processes. It facilitates new and existing integrations of Mitel solutions with third-party applications. Workflow Studio reinforces Mitel’s AI readiness by integrating with major GenAI providers, enabling smarter business processes.
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MiVoice Business comes with MiCollab, which offers chat, video conferencing, screen sharing, file sharing, presence, and team workspaces — all accessible from desktop or mobile.
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Features like Single Number Reach, Hot Desking, and Teleworker mode let employees work from anywhere while keeping the same business phone experience.
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Yes. MiVoice Business supports 5 to 65,000 users, making it flexible enough to grow with your organization without needing a platform change.
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Yes. It integrates with popular applications in industries such as healthcare, education, finance, hospitality, manufacturing, and government.
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Yes. The MiVoice Business contact center option is called “Mitel CX” which provides omnichannel customer interactions over voice, chat, SMS, email, video, social messaging, and open media, real-time and historical dashboards, AI-powered virtual agents and agent assistants, as well as quality and workforce management tools.