Supercharge Your UC Platform with Mitel CX
Extend your communications capabilities and leverage the integration of Mitel CX to deliver an enhanced customer experience. Mitel CX addresses key challenges in unified communications by providing AI-assisted tools that help optimize interactions between customers and agents. Adding Mitel CX to your existing UC platform is a smooth process, and includes flexible commercial and deployment models to align with your organizational needs.
Bring Your UC Platform to the Next Level With Mitel CX
Benefits of Mitel CX
With Mitel CX you get:
- AI-powered virtual agents that can handle routine customer inquiries
- AI-powered tools to enhance agent productivity, including AI agent assist, real-time automatic translation, suggested responses, interaction summaries, and more
- Omnichannel support across voice web chat, email, SMS, social messaging, video chat, and open media
- GenAI-enhanced analytics for deeper customer insights and faster identification of areas for improvement
- Seamless integration with critical business applications for a frictionless agent experience
- Commercial flexibility through perpetual (CapEx) and subscription (OpEx) models
